Customer service was impeccable to be honest I didn’t have one problem. I had to get up early and breakfast was already prepared and ready to go by the time I got showered and to the lobby. Lastly my favorite part about my stay is the 24/7 fresh coffee and hot water because I am an avid coffee drinker so I just love that in itself, but also I enjoyed the hot water to make amazing tea to end my day after a long weekend of yelling and coaching 😅

The only thing I would like better is a cheaper price 😂 but that is too perfect. You can’t have your cake and eat it too! Plus my entire experience was enjoyable so I do think my stay was worth it considering my experience but that is just if I wanted to make matter too perfect.

The property is very clean and the staff is amazing. Also loved the ev charging station.

The bed! The bed is so uncomfortable and the pillows are terrible. The bed is hard and the pillows feel like I’m using a handful of feathers (soft but no support). Also the rooms are extremely small. Smaller than I imagined. Smallest room I ever stayed in.

I love the decor of Tru Hotels by Hilton. Love that rooms does not have nasty carpet but wooden floors. It was so clean and pretty and omg the big glass door step in shower is to die for omg I absolutely love it!

Right now I'm upset that I got charged twice for same amount for just my 1 night stay that has my credit card in the negative.

The pool was small but the kids loved it... the hotel is super super clean and had wonderful staff!!! Free complimentary breakfast the kids loved the automatic pancake maker!! The location was great 3 mins from the nutter center where we watched WWE RAW.

The room is on the tighter side.

Tru is always clean and always amazing!

I was in a king room between outside and the stairs. Due to the stairs it was a little noisy. The dark shade was broken and left a 2 foot gap where light from businesses would come in. I was tired so didn't report it but the light was annoying.

Anna was amazing!! She’s so very pleasant and welcoming! More Customer Service check-in assistants need to be more compassionate about their job! Such a friendly and helpful lady to converse with! Robin-US Marine, retired!!

Not applicable

I reserved a king bed. When I checked in at 4pm local they told me that there was not a king room for me. I reserved a king room specifically. I was disappointed. The staff was very uncooperative. I felt like they were discriminating against me. I am positive they could have made the change. The hotel was not full by the end of the day.

Staff were super accommodating and friendly. Very sweet to our girls. All amenities were great, clean. Probably the most comfy hotel beds we’ve ever Slept in. Nice central location.

Only thing was few rowdy guests (mostly tween boys) but that’s not hotels fault!

Breakfast was awesome! Staff was awesome, facilitates were awesome

Ripping me off for 3 times your normal rate because it was parents weekend at University of Dayton was ridiculous!

it was clean, the staff was friendly and the bathrooms had a nightlight. Bree checked us in, she was super kind and helpful!

the bathrooms lack a vent/fan which is not only good for airing out the room but also provides a sense of privacy while pooping ;) the wood flooring in the room, while easier to maintain with pets, was not good for our dog. she slips around on tile/hardwood and we ended up having to buy a couple of rugs to put down.