We are non-native speakers, but the front desk staff tried to answer our questions in poor English sincerely. We were very grateful.

Basically there is nothing bad about it. If I had to forcefully find something, I would say that it was confusing for foreign tourists to pay the deposit at check-in because they are not used to it. If possible, it would be very helpful if they could provide an paper of the explanation. The staff were sincere and I did not feel they were trying to make us pay extra money, so in the end I was happy to pay it.

Extremely friendly staff, reception and shop available at all times of the day and night. The room was comfortable and had all the facilities I needed. Although I did notice that you could also request extra things like fans or refrigerators if you needed them and they would deliver them to your room. The breakfast and the bar where you can get dinner is all. Again, very friendly the staff and good quality food. Public transport links are very close by with a buses and trams to the center of town and various other parts of Portland very close by, and anything else you might need you can find in the shopping center which is the next building over so it is very well placed for that as well.

While I do understand there is a safety aspect to it, the fact that the windows in the rooms went up openable at all but completely understandable given the age of the building I suppose.

Location Large dining room for Breakfast Buffet Gather Restaurant Personable Staff at the Front Desk. Exceptional Help and Caring from Concierge Al !

It would be a small , but big consideration if a bench were in place alongside of the edge of the plantings at the main entrance. This would give those elders whom I saw a place to sit and wait for their transportation . A courtesy that would surely be helpful and appreciated ! What was concerning was the Emergency Exit Alarm. In my case, I had to Exit the stairs from the 7 th floor. At no time did I hear an all Clear announcement during my descent. Others said that they were on the 10 th floor and heard it when they had descended 3 flights of stairs. Just not sure why, but was glad the issue ( as was rumored to be as a gas leak ) was resolved quickly and safely!

The room was very spacious and clean, the beds were comfortable. We had a nice view. The hotel itself is very nice, We felt like we were in our own little world which was nice given that the area itself was very dangerous, we couldn't walk one block without issues, we had to call 911 three times in the span of a couple hours but that is just Portland. The bar area was really nice an the staff was super helpful and friendly.

We had an alarm go off at midnight and then the speaker stayed on crackling for about an hour, I tried about 20 times to call the front desk and got no answer. The next day, I was curious about room service and tried to call the front desk about 20 times and no answer. This was a little frustrating, especially with the alarm because it kept us up the entire time the speaker was crackling and we couldn't get it to shut off. I felt like given the amount we paid for the room there should have been some accommodation made for us.

Staff at front desk were super friendly and helpful. Very welcoming and easy-going. I had to ask how to get an Uber, my very first time, and the gentleman at the desk was kind and pretty much told me how to use Uber and what the driver should say/do for me to know it's legit.

That I paid for a room that included breakfast, but still had to pay for breakfast. I did not get anything special, I ate oatmeal and fruit from the continental breakfast that I thought was included with my room. That was upsetting. But other than that, great stay clean rooms and would stay again.

We liked that we could get room service and the restaurant, the next morning, was good.

Check out time was confusing. I have an email saying check out was no later than 11, but they gave us a bookmark type thing that says Noon! That might need some attention. We also returned our keys to the desk, we were stranded in the parking structure. Apparently, someone was watching and opened the gate for us.

BUFFET BREAKFAST WAS EXCELLENT. THE LOCATION WAS SUPER CONVENIENT BECAUSE I HAD A CONFERENCE AT THE CONFERENCE CENTER, WHICH IS WALKING DISTANCE.

Some areas of the hotel were under construction, but that didn't alter my stay. They clean the room every 4 days or you can ask for an extra cleaning whenever you need it, maybe 3 days is a better idea.

The room was clean and comfortable and the staff was helpful. The tiny mini-mart in the lobby had high-protein drinks which came in clutch one morning. My car was undisturbed sitting in their garage for the 2 nights I stayed. The location had superb access to the convention center. I highly recommend it if you're attending an event there.

The bathroom felt dirty because some of the fixtures were old and not in good repair. For example, the bathroom mirror had paint on its frame that was delaminating and bubbling.

We really like the appetizers we got on our first night. Also, every single employee we interacted with was super nice and pleasant! Please give them a raise, you don’t find this everywhere.

I wish we had a microwave and mini fridge to reheat food in the room. Prices on food were also a little steep!

Room was big to fit 4 people. Variety of breakfast.

Unfortunately... Parking are not included even though the location was not in down town!! I wished that parking is complementary with room rate!!