Managers were rude & the employee at check-in was flirting with men but rude to me. Refrigerator was not cold in my room, was charged an additional fee without consent and to a card not mine which was declined so I was locked out of my room with 2 small children for 10 minutes

See above

Clean and fairly comfortable, decent selection of breakfast items: cereal, bagels, waffles, some fruit, eggs, oatmeal, etc.. nice sized TV in the room, pretty decent view out of the window. Walk-in shower.

The pillows were kinda weird .. IDK what material they're made of of, but none of them retain shape and most are different sizes so it was difficult to find the best pillow ratio. The seating arrangement in the breakfast area could also be a bit better.

Room was comfortable and clean, location was excellent

There was one woman on staff. She did her very best, but she was overwhelmed. There was no hand soap in most rooms (they are replacing bars with bottles on the wall, but clearly that project isn’t done and the rooms are being rented. The pool heater was out so the pool was closed. But the part that WAS NOT THE HOTELS FAULT….we booked a two queen room that, according to booking.com sleeps 5. There are no rooms on premises that sleep 5. Luckily my parents had their own room and I could throw a kid in with them, but had we been traveling alone, we would have had to book a second room. Again, NOT the hotels fault, but very frustrating.

I have stayed in this Hampton Inn before. Generally it is excellent. I generally pick Hampton Inn during my personal and business travels.

This time there were few issues. The breakfast was not well organized (some broken waffle maker, slow replenishment of breakfast items). Probably because there were lots of guests. The toilet in the guest room was not flushing properly.

I typically don't eat the Continental Breakfast, but did partake in both mornings. The food was delicious and there was great variety.

When we checked in, it was after 2:00am and we were not aware that our reservation would be considered a no-show and be cancelled. We were always going to be arriving late and because it was cancelled, we had to wait almost an hour to be reinstated. I had pre-paid and the hotel could not refund my credit card immediately so I had to pay twice for the same room. The staff was trying to be accommodating but at 2am, my husband and I were exhausted and didn't appreciate having to wait 45 minutes to finally check in.

Room temperature remained constant and bed was very comfortable. PS) We're from North Carolina, not Indonesia. ;-)

Major complaint was that I requested our room be 'made up' the next day. No one came to change towels, clean bathroom, empty wastebasket and make our bed. For what we paid, nearly $400. for 2 nights, I think someone could have made our bed, changed our towels and cleaned our bathroom. None of the above was done, even after second request. Seemed 'Covid' was more of an excuse than a reality.

This was a nice hotel not too far from many attractions. The breakfast was really good and the staff was very friendly. The room was pretty clean. Good value.

It was a little tricky finding parking and the pool can get busy when they host swim lessons. I wouldn't say it's exceptionally clean but they were short staffed so I get it, not their fault.

Location and separating us from the teams of middle school hockey teams that were staying there as well

Bed pillows were HORRIBLE! SOFT. LUMPY and small. Not enough towels but was only staying 1 night so put up with it.

Clean room and bathroom, friendly staff, ample parking space, plentiful breakfast, and right next to i-76.

May be it is time to add/remove a few items from the standard breakfast at the hamptons. Being said that I am gald they are serving breakfast for this price.

Reception Staff were friendly.

Their wifi system was down so that the receptionists could not relocate my reservation information, could not take my business visa card for the reservation ( changed from original at booking.com) and my guest and I needed to go to the front desk every time either one of us needed to get into our room. When I checked in, they promised me that someone would be giving me a call about my reservation payment. No one did and the front desk was always busy whenever I called for three days to inquire about that.