The one thing that I would love to highlight is the customer service. The staff at Wayfinder impressed me to the point that I chose to write a Google Review. Even though it was extremely late at night and I could tell the staff were slammed during Labor Day weekend, Lisa and Emre especially treated me and my family with empathy, patience, and efficiency in solving the predicaments I presented. I don’t expect things to be perfect off the bat because we are all human, but I do have high expectations regarding the effort staff put in to solve the presented problems. The general manager also did a fantastic job at handling my frustrations. He deescalated the situation and my frustrations while also keeping his calm when explaining his resolution. Also, the decor was very trendy and nice. The drink voucher to enjoy the new lounge was also a nice touch. However, the customer service is what stands out because that is what made my family’s stay here worthwhile.

Being transparent, the layout was the biggest problem. I would say that the mismatched design and confusing hallway system can be off-putting for patrons. I would say that blocking off certain areas that are unfinished or make the stay look less cohesive would leave a better impression on the customers because we wouldn’t no better. Even though this reduces the space, I feel like quality over quantity is what customers base their impressions on!

While undergoing renovation they really are doing the best with the space they have. Everything was clean and staff was helpful and enjoyable to interact with. It had a nice charm and we look forward to returning when all the work is done.

The pool, closed as it may be in the winter, has beautiful lights hung all around it. When they’re right outside your window and on all night, I did find it a little too bright. The only other thing was the doors closing the hallway were a little loud in the room. But maybe most people wouldn’t notice it.

Hotel was modern and furnishings were up to date and stylish. Room was clean and bedding was comfortable. Bathroom was also clean and up to date. Lobby was cute - there was retro seating and a water station. All up to date. Location was 5 minute drive from downtown Newport but parking was easy to find. Loved staying there and would recommend to friends.

Booking.com failed to mention that there was a fire in the hotel and was under renovation. Finding the entrance was hard, because the signs weren't lit. The first room smelled like chemicals, the second one we checked had a few things not working. Pool was a bit dirty, but it was early morning when we went out there. But because the staff (Johnathan) was extremely understanding and above and beyond helpful, we stayed. The manager on on staff the next morning was also extremely polite and helpful. We're considering going back to stay there once the renovation is completed. Just because of the great way we were treated.

Door on bathroom (sink area), outlets that hold plugs, cleaner pool, less chemical smell, lit signs for entrance

We liked the free drink chips for the bar at check in. The food at the restaurant was very good. The room was clean and the beds were comfortable.

We only had one wine glass in the room. For a room with four people, we only had two sets of towels. Would of liked more light in the living room especially near the comfy chair to read by. The hot water in the shower took awhile to warm up.

Great welcome. The room was large, light and clean. The bed was great and we were given a suite so had a comfy couch as well. The hotel has a limited restaurant menu and a bar so you don’t need to go out if you don’t want to

It’s not within walking distance of downtown so if you want to go there and have a drink you’ll need a taxi.

Updates were nice and well done. Great value for Newport.

There was a lot of noise in the hallway. Not the hotels fault but doesn’t seem very sound proof.

We were given a free drink tix per person which i thought was a nice amenity. Spacious rooms and a short walk to multiple restaurants. All the staff were exceptional!

Further from the main street with shops than I thought, but I definitely will go back.

very modern and clean appearance. Pool area was nice and friendly staff.

the room had very poor lighting. only one lamp. not enough seating either

Great room, comfortable bed, welcoming and helpful staff, complimentary coffee in the morning downstairs at the cafe! The shower is awesome and there’s a view of the bridge. Everything is so so close. We were very pleased.

The elevator needs some work lol.