The staff member who serves us is excellent. They keep everything clean and organized. the Coffee Machine it's Excellent. The reception staff is excellent because they provide immediate solutions.

A) Breakfast: 1: Tuesday's breakfast was good, but the quality of the eggs was terrible. They didn't taste good. Everything else was tasty. 2: Wednesday's breakfast was terrible. It was just potatoes, potatoes, and more potatoes, with some sausages. B) Room: I'm staying for 2-3 days due to a trip. Sometimes the pillows in my room smell bad (like sweat or dirt).

We appreciated the value the hotel provided. It was convenient to the downtown area and saved us the premium rates we would have had if we were closer to the downtown district. Clean, comfortable, superb hot breakfast... We are pleased with our experience at the hotel. Parking was free and plentiful.

It's hard to fault anything at the hotel or our stay. I do think management could do a better job of enforcing the pool access to guests only. We didn't use the outdoor pool and there are certainly worse things than Mom sitting in the car watching her two kids play in the pool. If this is as bad as it gets, this hotel remains a gem.

The front desk staff is excellent,,, friendly AND efficient, especially Eugeniia(aka Jane). She was helpful to me when I needed to patch together several reservations. I was quite frazzled, needing a place after Hurricane Helene. Also, she helped me with the computer/printer for the insurance Co. documentation. The cleaning staff on the 3rd floor also are welcoming and helpful. The hotel is well maintained and staffed. I am grateful. Thank you.

Zero problems... everything has been great.

Everything about this place was wonderful, but the staff was the best part. Everyone there works together to make sure all runs great and the guests are treated with exceptional professionalism. From the housekeeping staff, the hospitality ladies who put out one of the best breakfasts and the fabulous folks on the front desk, who didn't make me feel totally absent minded, when I locked my room key in the room 4 times. I believe these great people do an incredible job because they are lead by their manager, Octavia Kiser. My stay was great, and I shall sing their praises for the Best Western Plus I-385 in Greenville SC. Thanks for making me feel like family! 10 plus 🌟 for y'all.

Absolutely nothing, all great!

The location was very easy to get to . The breakfast was real nice with great variety of choices. The room was real nice, we really loved the bathroom setup. The shower had great water pressure and never ran out of hot water! Loved the spacious shower with the glass doors! We also liked the placement of the elevators. You don't have to go through the lobby with everything. I also loved the curbs with each parking space to give you enough room to back in and open the back of your vehicle.

The only thing I found fault with is the parking area could have a bit more spaces. I'm not sure if the hotel was fully booked, but I got there after 9pm and the parking lot was pretty full, but I did find a spot.

I don't normally think of Best Western when looking for hotels. I stumbled upon this one and it was exceptional. I booked a standard room and a suite. The suite was like having two rooms connected by a door. If you have a family in need of accommodations booking the suite is the way to go. I highly recommend this facility. Breakfast was also great as was the hotel staff. Very accommodating for my last minute. Need for a hotel room.

It was a little far from the airport, particularly with morning traffic. So plan ahead. Also, there's no restaurant on site with the closest walkable restaurant, a very expensive one.

Joshua, the night auditor is AMAZING! I was only booked for one night and wanted to add one more- so he registered me for the Best Western rewards program. He helped me save $50! I saw him the next morning to confirm the extra night and he remembered my friggin room number!! Sometimes it’s the little things. The location was stellar for my purposes- just off the highway and close to Woodruff Road. Room was clean and had all the essentials. King bed was super comfy with pillows of varying firmness. I was grateful to have a room away from the ice machine and the stairwell door.

If the front desk puts you on floors 3-5, they NEED to tell you to park in the back, because the entrance is already on the 3rd floor!!! They have one dinky elevator at the front of the building which was malfunctioning when I was checking in, so I had to walk up two flights of stairs. Free exercise so I wasn’t mad, but for anyone else- like elderly or families with small children- it’s important. The eggs on the breakfast bar were HIDEOUS! Looked like yellow powder and smelled awful.

Great location to a lot of stuff, right down the road from bon Secours arena which is why we were in town for a show there. Staff was very friendly, rooms and lobby area were clean and well kept. Room was perfect for my husband and I.

The elevator, not sure if they were having issues with it but there seemed to be only 1 small elevator for the entire hotel and the wait times for it were pretty lengthy. We were fortunately able to use stairs but for others they may not. Have been able to.

1. The overall experience exceeded my expectations. The hotel had an excellent staff, provided exceptional service, and was impeccably clean. 2. The staff members were always helpful and knowledgeable about the area. 3. I don't recall the name of the man with blonde hair who worked on Wednesday night, but he went above and beyond to accommodate my son with cerebral palsy. His exceptional service was truly outstanding. 4. Additionally, the breakfast was amazing. I will definitely book this hotel when my son is having his surgery.

Nothing

The room was nice. It was clean. Bed was comfortable.

I did not like the fact that for your phones to charge you only had charging receptacles on the clock to use with the USB port. Other hotels have them on their lamps on each side of the bed so that each person can charge their own phone beside them. Yes those lamps have plugs on them for an AC adapter but most people don't bring those with them anymore because of the updated hotels.