Although an older building, the hotel is attractive on the inside. Easy check-in. The location is fantastic if you want to be downtown and close to dining / entertainment. Easy drive to the University of Tennessee. Surprising quiet for a downtown hotel except for slamming doors early in the morning. Breakfast was ok but no great. Skip the Starbucks and hit up the local coffee shop (Coffee and Chocolate) which is a 10 minute walk. Also, pass on the $40 valet parking and park free in the garage behind the hotel.

The rooftop bar / terrance is not open seating except for a handful of seats at the bar. The fire pits are nice but all signed "reserved" with no one sitting there. I asked the bartender about why reserved and was brushed off and told I would have to ask the hostess. Nice view from the roof but would have enjoyed sitting by the fire. Lots of homeless roaming downtown Knoxville on a Sunday morning.

This was the perfect location. My sister and I had a dinner reservation at Tupelo Honey in Market Square before a Henry Cho comedy show at the Bijou. After the show, we went up to Five-Thirty for a nightcap and dessert, which was lovely and delicious. The room was spacious and comfortable, the beds were very good, and the temperature was easy to adjust. Breakfast was very good, with scrambled eggs, bacon, sausage, biscuits, fresh fruit, and coffee. We were very pleased with our stay and will certainly return to the Hyatt the next time we stay in Downtown Knoxville.

All tge staff we came in contact with was very nice. If you asked them something they would happily find the answer to your question. Matthew, Eli, Tiffany, and really all the velets were very sweet men and women.

They charged me double,and U called gave me a really stuip reason about it will drop off, it didn't make since to put the customer through that. They didn't serve pork bacon only turkey. I didn't like the fact that they hire young people to park cars for guest,and they don't have a chair for them to sit in between parking cars. There college students they can read in between relax their muscles and feet. They only get 5 dollars an hour.

We went for New Years Eve. We had the front city view. It was so pretty. The bed and sheets were amazingly comfortable. I especially love the sitting area in our room where I could sit in the morning and have my coffee. The shower was nice, and the slow closing doors and drawers were a nice touch. Loved the binds also. Over all, it was lovely.

The eggs and sausage at breakfast were not the greatest. A few suggestions would be to cook the sausage more. Add cheese to the eggs so they don't taste so fake. Also a coat hook or coat tree in the rooms would be very convenient. Our closet was full and we had to lay our coats and hats all over the room. We were in and out alot and it was cold. I think that would be handy for many were wearing big heavy coats. And like alot of others have said, the parking cost was alot. Luckily the days we were there we found a spot with a meter and we didn't have to put money in because of the holiday.

Love the room. Couch is amazing and so convenient when stuck in the room because it's cold and snowy. Bed was comfy. Huge shower. Valet is great! Overall a truly great stay for downtown Knox! Breakfast was great! Hot and cold items, fresh fruit. They even came and let me know when they refilled an item I was looking for. Walking distance to downtown attractions is great, especially for the Tennessee Theatre.

No coffee bar in lobby after breakfast. Although there's a coffee maker in the room it didn't have much choice of packets to make. Valet is more expensive than website or booking.com said ($35). And there's no restaurant on site, only the rooftop bar and a quick snack/sandwich cooler in the lobby. Luckily there's dining within walking distance.

Really great full breakfast included every morning; lovely rooftop bar with some food options open 7 days a week; fitness center was spotlessly clean and well-equipped; and there is a Starbuck's attached to the lobby (convenient!)

They do not offer daily housekeeping service unless you ask. And when they did clean our room, they did the bathroom but did not make the beds. That was a bit disappointing.

The Hotel was charming. Nice room and facilities. Breakfast provided and it was very good. Staff lovely.

One of the features advertised was the rooftop bar and this was one thing that influenced our booking. It was again mentioned at check-in. We went to use it for a drink and some dinner only to be turned away as they had some private function on. Very disappointed. Went to the Irish pub next door which was fab so every cloud and all that, its just unfortunate that a promoted facility was not available.

The employees were very friendly and helpful. The rooms were clean and well maintained. We were pleased there was a fridge in the room. The location of this hotel was amazing as we were visiting the Knoxville Civic Center to see Hardy and Lainey Wilson. It was a big even for me as I had lost my 21 yr old son in 2021 and had played the Hardy song at his memorial service and it meant a lot to me to see him in a live performance. The parking was great. We could valet for $35 or self park directly behind the hotel for very little.

We found not having a microwave in the room a bit of an inconvenience. We stayed two days and expected to come back to the room to some fresh towels or at least our trash emptied once a day but no one ever serviced our room. We did notice mold in the shredded cheese at breakfast. I do wish the hotel front desk kept postage on hand. We love to send postcards from our adventures. I guess not many people do that any more. We just stayed in NY and had the same problem. Desk manager sent us to a convenience mart down the block to buy postage, they didn't have any and sent us a few blocks further to another store, who didn't have any either. Trying to mail a postcard was quite hard to do. We had to find an actual post office.

We love to stay here when we're visiting Knoxville to see shows at the Tennessee theater. It's literally across the street! The staff are always welcoming and very helpful, the rooms are spacious, clean and comfortable. The hot breakfast is delicious and sometimes ( like this trip) we've even gotten to meet some of the cast members from the show. It's been a favorite since we've discovered the theater.

Location, view, Amenities, Starbucks, cleanliness of the facilities and room.

I tried to cancel on the date of cancelation(which was 12/29) considering cancelation date was 12/29 at 0000, They wouldn't let me cancel. Who has a cancelation time of 0000. Usually it would have been 12/28 @ 2359 or something to that effect. So we ended up going anyways. Then when we got there they already charged my card, when in the description it said pay at hotel. It was just kind of frustrating. Other than that the stay was great.