Everything was amazing: the staff and the general manager are amazing people, the room, cleanliness, gym, swimming pool, breakfast…

Nothing. Will definitely be back when visiting Nashville.

Everything was exceptional from the time we got there until the time we left. Customer service was awesome, the mini breakfast was good and the room was exceptional! I would most definitely stay there again!

I loved everything!

Check in and Check out was incredibly easy and quick. The women who worked the night shift were present both nights and they were friendly when we wanted snacks/drinks. The room was clean and spacious--loved the mini sink in our room. It was close enough to nearly everything we needed.

The pillows could have been better--they sagged immediately. We went to the pool to try and relax during a birthday party (there was a LOT of kids, gifts, and a balloon bag.) But they were fine and the parents apologized for how loud they were--we left the pool pretty quickly. We also wish the shower water pressure was better.

What a wonderful experience Staff upfront at the desk, as well as food hostesses, housekeeping all awesome, helpful, and kind. Room was big comfy and cool..Nash was having some heatwave so air was needed The location was not on Broadway, but we loved that since it was not noisy. Breakfast was terrific, hot and cold selections daily. Free airport shuttle to airport. Pay shuttle at reasonable cost for downtown and up the street Grand Ole opry. There is a laundry room , indoor pool and fitness room Food room has board games.. We played scrabble when we were not sightseeing..was great to have face to face time and put the cell phone down It was our first time to Nashville and was truely memorable. This hotel was a great and we were there for 7 days. We will miss Sonesta and Nash...truelly memorable. Thank you, Tammy, from housekeeping for the snacks and all employees for making our stay so good. Hugs Tina and Mike Senicola

Nothing

Location, the room.

There was a reunion being held. I feel they should have been required to reserve a banquet room. Every morning they were down there for breakfast taking up tables for their sign out sheets, their goodie bags, their picture boards, their event board. If you asked them to move something so my kids and myself were able to eat they give you a look and walk away. I feel the hotel should have required them to move to a banquet hall so other guest were able to enjoy the facility also.

Super nice room. Updated and clean. Plenty of outlets, including USB, for devices. Very comfortable. Very quiet. Better than expected for the price. Have stayed at other hotels for more and "the other guys" rooms were no where near as modern and clean. Breakfast was better than expected as well. Unless you were late getting there in the morning, you ate well. They make sure there is more than enough. The staff was gracious, helpful, and super professional. From front desk associate to security, they were willing to go out of their way to assist you. Sonesta Select will be our first choice when we return to Nashville.

They ran out of Dr. Pepper. But, it was 11:59pm and it was restocked the next morning!

Great breakfast even if staff was a bit rude. Good location. Spacious room.

Breakfast worker was rude. Bed was too firm for my liking.

Room was large. Bed was comfortable. Large shower, good sized work station. Microwave, small fridge. Good location with shuttle service

Front desk people unfriendly and unhelpful. Didn't look like they wanted to be there. Couch was just a pull out trundle on the floor. No blankets or pillows were in the room for it. I had to go down and get bedding from the front desk. Blankets were coarse. Coffe maker smelled like it was burning- unplugged and stopped using it. Had to open the window to get the smell out. No shelving or extra hooks in the shower/toilet area for clothes or towels. Stuff on the only wash cloth that was in the room- before we used it.

I love the size and layout of the room. The beds were extremely comfortable, and the accommodations were suitable for my group. The breakfast was amazing, and the staff was accommodating and incredibly eager to help. I did not know that pets were welcome until I walked through the door and there were pet water bowls everywhere!

There was something that looked like pet poop on one of the beds, hair left on the bathroom floor and in the shower, and some of the staff was a little too chatty and personal. The pool was very murky, so we couldn't let the kids swim. That was a little disappointing.

Good Morning I just wanted to let you know that I truly enjoyed our stay at your hotel it was such a wonder experience. Your staff were so kind and friendly. The hotel room was well kept and very spacious. It was my daughter 10th birthday and her and her friends enjoyed the warm in closed pool area. I honestly never eat in the breakfast areas because they are never clean. I brought the girls down not only was it clean the food was good as well we actually set downstairs and ate a first. We do a hotel stay every year for her birthday. I will definitely be back and have told so many others about you all. I wish I had all the staff name but from the two ladies at check in to the lady cooking breakfast to the gentleman cleaning and even the guy who had just cleaned the pool that morning, yes, the girls had to get back in before we checked out. I just want to say Thanks Again

We didn't stay longer.