The property is in Downtown Dallas easy walking distance to all Sites. Plenty of restaurants nearby. The hotel restaurant was excellent the staff was very friendly and accommodating. The rooms are spacious with convenient amenities like coffee maker, refrigerator, safe and microwave.

The cost of parking was unfair ($50 per night), there should be a discount for people staying there more than two days although the valet parking was very convenient. Consider public parking much cheaper and plenty of places within walking distance. The GPS takes you to a left turn on Pacific Avenue it almost seems like you have to go on the railroad tracks to get to the front of the hotel, make sure once you make the left on Pacific Avenue you stay on the right hand side over the small cement bumps. If breakfast is included with your stay make sure you notify the staff at breakfast for instructions, because you cannot order multiple items off the menu. You can select one meal and one drink, otherwise you'll get charged extra.

This is surprisingly nice hotel (for its 3 stars rating) in the middle of Dallas downtown. Benefits: nice restaurants cross the street, walking distance. Room the size of European average size apartment. Clean and well equipped. Breakfast handled via vouchers for the restaurant in the hotel. So you can pick from several breakfast options what you want to eat.

This is not about not liking, just about knowing. Self parking was not available, so you're left with valet parking only, at $55 per day (so if you go for this hotel as a cheaper hotel than other around, you need to factor this in). That on the other hand is OK as you don't need to mess with parking and just drive to the front door.

The hotel is located in the city center and walking around the city is one of the best times due to the cold weather and not using a car.. We lived on the top floor, number 8, and we could see the city from the back, overlooking the garden, and we were away from the noise.. Calmness, daily cleaning of the room and bathroom, and clean towels.. Coffee is available in the room and the restaurant on the ground floor to provide meals at any time

There is no private parking for the hotel, as we had to pay $17 for parking per day due to the large number of parking spaces, but it is very expensive.. The staff and workers at the hotel were not cooperative and when asked, he explained that it was not part of his work.

Beautiful architecture, great location for family with small kids/tourists since the hotel is right in the downtown, just a minute walk to all restaurants /city attractions/pharmacy,very convenient to get Uber/taxi.Love the view from our room and the pool's view.We really appreciate the free breakfast in the restaurant at the lobby,very high quality and delicious, the kids were very impressed.The restaurant has good service too!And the lobby is like a 5 star hotel!!!We appreciate the way the hotel staff texting us to ask about our stay,very thoughtful. I had little problem of water in the sink didn't get cold sometime and the staff took it seriously.

We just wish the pool was heated or at least having small hot tub beside that so the kids could enjoy swimming comfortably during this time of the year.

Beautiful hotel & clean. Cute park right across the street

N/A but having info about what to do within walking distance of the hotel would be a perk. It’s in a financial area so there is a lot of food but otherwise limited Great hotel and I would stay there again - also apparently their sprinkler and fire alert systems work. Don’t know the details but we had a temporary evacuation. Glad to know safety is up to par - but implementing an alert text system to let guests know that the space has been evacuated and when it is safe to return would be cool (not holding that against the hotel, I don’t even know if that would be possible with their system) Overall I like the hotel and would stay there again

The location was very convenient! Roof top pool is amazing, however majority of the hotels we’ve previously stayed at close their pool at 11pm. 10 pm pool closing felt like we were in a rush to swim so get there early !

Maintenance staff! We called to have someone look at our toilet because it wasn’t flushing due to the water tank taking forever to fill up. After an hour someone came to our room to check it out. It wasn’t a plunging issue so maintenance literally flushed the toilet and walked out didn’t even open the back tank to see what was happening and since it had already filled up by the time they got there he flushed it and he walked out. Every time we used the bathroom we had to wait 10-15 minutes for the water tank to fill back up before reusing it.

Amenities, the pool area was nice to sit with my laptop and soak up winter sunshine. The location was very convenient. I had great views from my room. I had a spacious room. Everything was easy and well done.

I liked a lot, grateful for a grateful stay. If I were to be critical then I think a little more charm and sophistication could be fostered in the lobby/recreational areas but everything is laid back and easy, nothing to complain about. Large lovely hotel.

Roof top pool was so nice! Views were lovely! Room was huge, bathroom a good size. Bed was super comfy and a good size. Staff are friendly! Little shop is conveniently priced. The breakfast in the Elm & casket is really well priced and great portions! Hotel is in a great location downtown.

Parking is pricey so we just pulled up, took out our stuff, which they were super nice about, and then parked in a garage about 2 mins walk away which was $20. There is one right next door to the hotel for $17 which we saw after, a couple of mins research on google maps will help!

Booking.com had the pictures of the room mixed up. So when I thought I paid for a superior king room with a separate living area, the hotel informed me that I did not. The separate living room is only in the king room suites, which were not listed on the site at all. However, Jay was so patient and handled this issue great! He was fair with his decisions to change our room and helped to make our stay wonderful! Our flight was early so we were able to do an early check in for a minimal amount.The restaurant staff I great and the food is good. I like that the hotel informa of you things when you get there. The pool was not open, the gym is 24 hrs and it was clean. The cleaning is upon request but everything was very easy to get if needed. The location is great. Walking distance to many restaurants and sites in area.

Well located and area felt safe

Could only valet park and pillows were uncomfortable (plastic coating)