Great location, friendly staff Loved the pullout couch!!!

In our room we kept hearing a water type sound. (water heater) Also would be nice to have just the usb outlets near the bed since we didn’t bring the plug adapters

Cleanliness

The front desk woman was rude ? Told me several times I didn't have a reservation after I had talked to several employees prior to arriving as I needed to come and show actual card because my exp date was in correct and I was tired from plane ride @6am.

Keyona at the front desk was my favorite! She's friendly, professional, and knowledgeable. I appreciated her welcoming smile. She made me feel very welcomed immediately. All other staff was also amazing...even the house keeper who was so kind and friendly...I left her a tip. The hotel is physically is good. It was clean and comfortable. Great location. But in my opinion, what makes the hotel so fantastic...the staff. I loved that everyone I spoke to seemed to really like thier job. I also liked "no hidden fees." The price I was given is what I paid.

There are areas where the molding is held on with tape... around the elevator area. There were other spots were maintenance is needed. But the room (1005) was Aok. The windows were very dirty, so kind of a bummer we couldn't get pictures of the nice view... again not really a bother, but a washing would be nice. My daughter sleep on the sofa bed. She said it was like sleeping on springs...so maybe time to look into a new mattress.

The location was great and hotel was clean.

The cafe in the lobby closes at 10am, and it would be nice if it stayed open a little longer, or at least have a coffee bar that stayed open for most of the day. During winter months, a heated pool would have been nice as well. Pool was cold.

good location and for the most part very clean and spacious

well there was gum on the floor which we didn’t know about and the cleaning lady just barged in and didn’t knock on door to come in and inspect it.. then got a young fellow to come clean it… while we were very greatful they cleaned it from pervious guest, we just would have liked them to have knocked and asked to enter.

Beautiful hotel for the money, the staff were all super helpful & nice

The only bad things was the charges for the parking & the breakfast options were limited to a few options

Liked the location and Restaurants near by

The was not as cold and on Saturday @ 3.am the room toilet would not flush. We down to report it but no maintenance on site till 7 or 9 AM. Toilet did not get fixed til 10:30

The bed was comfortable

No water in the rooms coffee maker no water there should be water in the rooms even if it has to be purchased very inconvenient, I was very unhappy! wWhen I asked about water I was told you can come down and get it, it would have been nice if they offered to bring it to my to room. Water is a necessity it should be in the rooms I was very disappointed.,,

Close to dentists office because I didn't want to figjt Houston traffic. Controls on the shower, clean comgprtable.

Horels in the Galleria charge $21/day to park. You dont find that out until you vheck in. Not on Booking website.. Older hotel

Good location to the city attractions and restaurants we wanted to visit

Swimming pool was too cool for my grandchildren and I to stay in very long….the 2 and 3 year olds got blue lips in 30-45 min