Love staying here, but you need to always ask if the hot tub is hot. Because a lot of times we’ve stayed it’s been out. The breakfast is great, the managers evening cocktails is good, it’s beautiful inside, it’s always clean, and the beds are comfortable. The staff is fair, not real friendly but otherwise a great place to stay

Hot tub is rarely hot or not working, staff could be a lot more friendly

For starters the breakfast was AMAZING and the staff in the morning was a delight to be around they were happy and always willing to help. BUT most of all the plants in the hotel are 100% real and one of the main reasons we picked this hotel. We are plant lovers for sure and this place really was the cherry on top!

Everything was amazing, the only thing that I would change was probably the temp in the room our room was a little hot but that could be cause we were in a corner suite and the outside doors were near our room. It really wasn't that big of an issue tho.

I have stayed here several times. The staff is exceptional. Friendly and they bend over backwards to help you. The facility is clean. The breakfast is tasty. The beds are comfortable.

My only complaint is that our key cards kept going bad. I was there for four days and had five different key cards. For my last time in the room, I asked a cleaning lady to help me get in. Her key didn’t work either. She hit the door lock a few times, and then it worked.

Very pretty with all the plants. Very friendly staff at check in.

Not enough help in bar/ restaurant. Reception drinks could be of a little better quality. Or maybe a better selection of wine and do not refrigerate red wine.

Looks like an older hotel but I chose it because I stayed at an Embassy Suites in Amarillo and liked the hotel there. I was not impressed with the outside but the staff changed my mind immediately. The front desk staff was friendly but the bar staff, breakfast staff, and cleaning staff were awesome every single day of our 3 day stay. Every single one of the staff members we passed asked how we were doing and if we needed anything. They were so nice! My one complaint about Amarillo was the unfriendly staff and Lubbock staff blew them away! We ate at the bar one night and it was amazing. Even the chef came out and checked on us. We ate breakfast everyday and it was all good with made to order omelets. The cute little outside area for smoking was nice as well and clean.

I wish hotels would go back to cleaning rooms daily and replacing coffee and towels. Of course I need clean towels and coffee for 3 days.

Location is close to everything. Hotel is clean. Friendly service. Food and drinks are great. Rooms are very large.

Air conditioner in room couldn't keep up.. hard to sleep because it was too warm.

The inside of the hotel is very nice

Rooms need updates the wall paper in my room was sleek I h off walls n toilet had no pressure when flushing h kept Gettng flooded

We missed both days for breakfast. The first day we went for surgery at 5am and we slept late the second day. We have been there many times and the breakfast is great! We were here many times when it was Barcelona.

We can't think of anything!!

The rooms were very clean. We loved the breakfast on Sat/Sun. mornings. My favorite was the delicious omelette made to my specific taste. Cooks were fabulous and the hostess taking the orders was great. We loved the seating area and all of the greenery around the atrium areas. Loved the service at breakfast time.

We did not like the tiny bathroom, and at first we thought it was strange to have a sink in the bedroom. The 250 dollars a night, seemed very steep for the type of room we got. The rooms need a lot of updating/renovating.

The bar, food and atmosphere is great!

Rooms are pretty dark. Lots of stains on curtains and furniture made it feel dirty. Just looked dingy so it was hard to rest.