Staff was probably the best thing about this stay; comfy bed, bidet, special treat for the occasion we were celebrating, access to amenities, ability to extend check out; valet was friendly and gave us some cold bottled waters as we left

Room was a bit out dated; conjoining room; could easily hear housekeeper in other rooms (the fact that you could so easily hear sounds outside your room made me feel it was not private and those outside could hear our conversations as well); freezing cold bathroom floor (different flooring or added perk of heated floors in certain rooms would be nice); no charging cords for borrow or purchase like other hotels we've stayed at; didn't feel like we really got that Ritz feeling, room should've been cheaper as it was a corner king room and we've had more room in a holiday inn standard king room

I been to Pentagon City before. I like the location. The mall is connected to the hotel. I can leave out the back entrance of the hotel and be right in the mall. The blue line train station is right in front of the building. The beds were comfortable. I got treated well. I was impressed with the mini bar in the hotel room. I was impress with the marble design of the bathroom. I was blown away with the snacks such as candy chips peanuts just to name a few. Finally there was beer wine liquor and champagne in the refrigerator as well as soda and juice.

Over priced on the breakfast.

The Ritz Carleton, Pentagon City should receive an award for their unconditional support, compassion, professionalism and service. I was treated with kindness and compassion during September 11, 2022 while participating in an event at the Pentagon. I could not have done it without them!

Not a thing

We stayed on the 8th floor. The room was spacious. The view was not important because it's really no view to look at. I really enjoyed the hotel restaurant and bar. The food and drinks were great! Also, very conveniently connected to the mall Pentagon City, easy access to the metro, and plenty of surrounding restaurants.

The bed was not comfortable to me. But that might have been a ME problem. The room was spacious, clean, and the television on the wall was HUGE.

Hotel was well located close to dining, shopping, as well as Ronald Regan airport, and DC monuments. Staff was friendly and food at hotel restaurant Sante’ was excellent though expensive.

The rooms were clean and beds comfortable but could use updating. Hallway carpeting was visibly dirty at each room entrance and could use a good cleaning or replacement.

it was impressive from start to finish. when we arrived we were offered champagne which was much needed after such a long trip there. The room decor is very nice and well thought of to give the room such a elegant clean look. Breakfast was great instead of your typical Buffett like a lot of restaurants it’s seated dining with a excellent choice of things to choose from.

Nothing

The Ritz is The Ritz. Everything was spotless. Nice accommodations. What I was surprise is with the personal. They weren’t as cordial as the other Ritz we stay.

Friendly, professional and efficient staff.

Disappointed with the the lack of in hotel restaurant choices. The meals chosen were excellent, however. The suite was nice but noted the wooden trim on the Master bath sink was in need of repair.

Location is perfect with direct access to the shopping center. The room was spacious. The bedding is excellent. Staff is great and attentive.

Shower needs maintenance. Safe box is very small and old. It can only be locked by keys and it's alomst 3-4 inches deep. It barely fits my wallet and watch. You can't store a laptop for example. No price menu for the minibar.

Excellent breakfast, room staff were very helpful when we wanted to change rooms

The photos (before we booked) showed a close up (or very near) of the Pentagon, and in reality you can barely see it from the window. its miles away!