Our stay was great. It was very quiet and clean. Staff was also very friendly and accommodating to my needs. The location was perfect because it was close to the interstate, shops and restaurants. I love that it also had a bar downstairs (we didn’t eat at the restaurant, but we did go to the bar). There was also a small convenient store, although the prices were very expensive, which is expected. Another plus was that they provided the use of the indoor pool, which we didn’t get a chance to use, but that was also a plus!

No complaints

everything! everyone here is always so PROFESSIONAL, courteous, and so so pleasant. every time we come back home to Newport News visit family in Kiln Creek, the only place we will stay! The staff, can’t even begin to tell you all the amaze, even though upon checking in, the app stated every other day room turndown , they came in everything day, with out us even asking!!!! just amazing, we will see you all July 4th-July 10th!

only con, no dogs allowed at this property.

Our bedroom was larger than we expected. it was comfortable, clean and well-equipped. On the whole, the staff were friendly and helpful.

Hotel Starbucks: staff not very friendly and limited availability. Made worse by the fact there’s a SB and other facilities across the street but no one thought to plan the city so pedestrians can get there!

We really liked the staff. Very friendly and helpful! We asked for recommendations for places to eat and also for directions and they were always available to help. The room and bed were very comfortable.

The bathroom had some rusty spots on the doors and shower. Could be updated. Other than that, everything was good.

Near Kroger and Starbucks for food and breakfast. In a little better shape than some of the other equivalent hotels in the area. Good lighting and big windows let lots of sunlight in.

Hard to access the HDMI ports to hook up the laptop to the TV. Trash bins were ridiculously small. You had to request for your room to be cleaned. The shower curtain was not wide enough to prevent water from flooding the bathroom floor and leaking out into the sink area. The non-carpeted areas of the room did not feel clean.

This was a comfortable stay close to the interstate and food options. Room was clean and the bed was comfortable. Having a TV with internet capabilities that was easy to use was a nice home-y touch.

The ONLY thing I have feedback on is that the water pressure in the shower was extremely low so it took longer than normal to get/feel clean. It did stay hot the whole time so it wouldn't impact me choosing to stay there again.

We loved the fact that the indoor pool was open until 11pm. There were a lot of places to eat. We ate at Texas Roadhouse which was across from the parking lot.

Wish that the Starbucks was open more hours.

the location; the size of the room; the gym and the front desk

the wifi was a bit slow and the tv channels were not functioning well, example the free HBO max and other channel.

location and the rooms seems to be renovated (except the bathroom)

the bathrooms. definitely needs renovation. I also didn’t feel comfortable walking around barefoot. it was clean but it didn’t feel CLEAN CLEAN if you know what I’m saying.

The room was decent very clean location wasn’t bad. The location was quite this part met my expectations. No complaints regarding this par.

Problems with the tv entire trip to the point it stop working all together. I reported problem I thought they would make it right but they didn’t very disappointed. It would have been nice to exchange rooms.