Room/bath very clean. Staff very friendly and courteous. Great Price for a three-night stay. Less than 5 miles from Harpers Ferry, but Charles Town has much to offer, as well. Computer in lobby area. Washer/Dryer nearby. Tea/Coffee Service, microwave, nice fridge/freezer, television in Room. And the breakfast buffet is fantastic!!!! Do not be put off by the landscaping; this is a great place. Free shuttle to nearby places.

No .. can't think of a thing.

The woman who checked us in was great.

We stayed here for a concert at the casino. When we checked in we were told the hotel had a bus service for their guests. We go down to the van the desk clerk told us her manager cancelled the service because they were calling for a little snow. First the casino is right down the street so we didn't mind driving but the clerk told everyone she would be using the van. Her manager should have said something earlier. At the casino this hotel was the only one that stopped service that night.

The staff was honestly my favorite thing about my stay!! They made us feel welcome and accommodated before we even arrived at the location. Once we got there we felt even more welcome because they were ready to greet us with smiles and friendly jokes! I also really like the fact that they allowed pets because I was there for a special rabbit show and my rabbits have to be with me the whole time so I needed a room that they could stay in. This perk is honestly the reason why we chose this location because we were having trouble finding any other location close to where we needed to be that would accept pets like this location. I also very much enjoyed the fact that it was literally a hop, skip, and a jump away from the casino. If you visit this location make sure to tell Chuck, Moriah and Charlene , The rabbit ladies, say hi 😊😊

I think the only thing I didn't like about this location was that there were not really any areas that had ramps available to ease the transport of heavy objects. It was very tricky to carry rabbit cages down the stairs when they block my complete view of where my feet go. Other than that anything else I didn't like isn't really contributed to the hotel it's more contributed to disrespectful neighbors above us and besides us.

Everything was super nice and clean . The younger male clerk was soooo friendly on the phone and in person. Very personable. ( Lady at front desk on the last morning was grumpy ) the shuttle driver was awesome and bubbling with personality. The head of housekeeping ( I think ), a sweet older woman always had a smile in the mornings when I walked in. She greeted everyone with her lovely personable ways. Breakfast was pretty great for continental! I was surprised . Besides the cranky one - our stay was absolutely perfect. 10/10 recommend!

One of the front desk on our last morning was kinda rude . I just told her we were checking out and she looked agitated I even came to tell her .

The location of the property was very conveniently located for what I was in the area for. Easy access to food and activities nearby. There was breakfast on the property. The room was comfortable and clean.

The room did have a bit of a musty smell to it when we first checked in but it went away once we ran the air conditioner for a bit. I did notice that the room was quite noisy. I could easily hear people talking in the next room over from us and above us. This was not a big deal for us since we were not in the room much anyway.

The location of the property was very conveniently located for what I was in the area for. Easy access to food and activities nearby. There was breakfast on the property. The room was comfortable and clean.

The room did have a bit of a musty smell to it when we first checked in but it went away once we ran the air conditioner for a bit. I did notice that the room was quite noisy. I could easily hear people talking in the next room over from us and above us. This was not a big deal for us since we were not in the room much anyway.

Every time I go to Charlestown, this is the hotel prefer to stay at. The staff is always friendly and the rooms are always clean.

Great place to stay at, but the pillows are not the greatest quality. Their breakfast is good, but wish they had more of a variety of breakfast foods. For the price you stay it still has the best quality I think.

When problems arise staff is quick to help. The breakfast was excellent. The entire property is clean, staff is constantly cleaning to keep it that way.

I booked a King room through booking but when arrived they didn't have those available started that it happens often very much a booking problem not their fault.

Location. Bed was very comfortable

Did have to kill a couple of black ants. Front desk lied about noises coming from above us. Then while doing my hair the sink exploded the plumber was above us fixing that sink…. I ran up to tell him. He fixed ours and he was very nice and helpful.

Comfortable beds. Nice breakfast. Staff pleasant and helpful. Because of sounds of dripping water in the room booked, we were moved to a different room without question.

Early evening there some men outside talking loudly and forcefully for quite a while. I was trying to relax peacefully. Bathtub too small, but that's what you get at this price. Footsteps heard frequently above, like someone lives there.