Breakfast was not included. "Big Al's" fit our needs. The staff was great with detail and delivered exactly what we ordered. The bagel sandwich was good. Also "The Gatsby" beat expectations. The meals were delicious and staff was fun! The grill was comfortable and open. "Mady" was always present to fill and delivery our order.

Alles Gut! The ringing and bells from the casino were not what we came for.

The restaurant was excellent, the casino was ok, the bed was most comfortable, the location was great for me, I loved the 2 pools indoors and an outdoor pool

Didn't like when you walked out of the doors, You could not use your room key to get back in you had to walk around to the main door, and $2 for a small bag of potato chips

Great price for a beautiful room. Loved the products used. Soaps smelled like fresh oranges! The bed was super comfy and the linens and towels were great quality. The view from the room overlooked the track. The horses were beautiful to watch in the morning.

I wish there was more to do nearby and room service!

Nice clean room, comfortable bed and pillows. The restaurants we tried were good.

One night someone was smoking near my room and it smelled all night. Not the fault of the hotel, though, since it's supposed to be non-smoking

Room spacious, clean and comfortable. Patio was a bonus.

Only one roll of TP available. No where was it written who to call for Xtra tp or towels. Breakfast opening at 9 is late in my opinion for hotel guests. Would be nice to have working available vending machines. Mountaineer is not handicap friendly as it forces customers to walk around the long way to get to various places. Lots of doorways locked. Major walk to get to restaurants from the casino floor and also to get to the lodge.

Great location!

There was a girl next door that was obviously on drugs with her boyfriend. She banged and kicked at their door causing me quite a bit of anxiety. When I went to the front desk, they told me to contact security.

I like the comfort and overall appearance of the hotel. The spa, gift shop, and swimming pool were all located in easy-to-find locations. The restaurant selection during the day was great. The room was very clean and comfortable.

I didn't like the food options for late at night. Since the casino was open late, I thought I would be able to get hot food, instead only deli-style foods were available. I also didn't like that I had to show my ID each time I entered the casino, having a stamp or band would have been better.

The room was very nice.

The two elderly ladies working the front desk upon check in at 3:00 PM on 7/4/24 were absolutely MISERABLE! Horrible first impression. CLEARLY NOT happy in their jobs. Made no effort to be friendly. Very rude!

The staff and room itself was excellent. The room was very clean. The casino was nice.

The hot tub was not very clean. There are no warning signs near the pool that the floor is slippery and I ended up falling (indoor pool) .

Room location was excellent. Smaller facility so not alot of walking

No changing area for pool. Outdoor pool was filthy. It had a lot of debris floating in it. Outside was run down. Hotel charges $20 fee to check in early.