this was a birthday getaway and the resort was beautiful. Book the deluxe pool view room that had such a stunning view and dinner at Table 88 was 10/10. loved the stay there

For the amount of money you’re paying, the shuttle bus to old town/downtown should be free. not that the shuttle bus was running round the clock, it’s just one drop off and one pickup but you’re still charged for it. other hotels around the area offered free drop off and pickup so this was a huge 👎🏼 for me

The breakfast selection was great - I looked forward to coming for breakfast every morning. They had a special coffee every morning, and that was really nice. The room and bathroom facilities were excellent. But what was most impressive was the staff service. They could remember who we were, and even some of our preferences, and what we ordered the day before. I loved the space, it didn't feel like anyone was encroaching upon our personal space. Food was a little on the pricey side, but I suppose it's to be expected at a resort. Love the pool as well!

When we were there, the Mix Bar was not open. Apparently we were told they only open for events - thought it would be nice to be communicated somehow on the website or something, cos we were looking forward to it. But it's a small issue.

Granted us an earlier check in and a later checkout to accodmate flight schedule - which was great Kids had a lot of fun at the kids club and also at the painting area We enjoyed the main pool by the beach Great options for breakfast Clean room with great views

First room given to us didnt have a functioning AC , the hotel sent technicians who didn’t do anything and said the AC worked when it clearly didn’t. We had two rooms and the bedroom AC was cool while the living room was hot. Hotel then offered us a fan which I didn’t agree to. They eventually changed our rooms and the stay was much smoother after. Kids pool area seemed a bit dated and could use an update.

We spent 11 delightful days at this wonderful resort. We enjoyed our stay so much that we’ve decided to return in March. Everything was to our liking, and the staff were exceptionally kind and helpful. The resort boasts three excellent restaurants, with our favorites being The Tables and The Grill. We had a delightful hot pot dinner at The Tables and a sophisticated dining experience at The Grill. Every breakfast was a joy, among the best in our many stays, offering almost everything we expected. The staff went above and beyond to ensure we had the best experience, and although I can’t name everyone here, I’d like to specifically mention Vu Nguyen, who made a great effort to accommodate our needs for our next stay. The resort features an incredible swimming pool, measuring an impressive 250 meters in length! We extend our gratitude to everyone for their hard work and dedication.

It would be good to display the temperature of the pool water

Simply amazing. Great hotel, the staff is friendly and supportive, breakfast buffet was wonderful, huge swimming pool that allowed both great playing with my son, but also serious swimming, and lastly nice beach, with good access to the sea. Couldn't ask for more.

The only "even better if" would be to add some more shaded areas, as the sun in the region can be extremely hot. Also I would recommend to offer more Vietnamese food in the Hotel restaurants.

We stayed at the Sheraton Grand Danang for 3 nights at the start of January. The hotel itself is a grand construction with the largest swimming pool I've ever seen in my life. It's hard to fault the hotel itself, but it was also hard to fall in love with it or recommend it. They didn't do anything wrong, but for the price point, it was lacking that something extra special, and food and beverage within the complex is quite expensive compared to other accommodation that was stayed at during the trip. While you are a little marooned, and quite a distance from Danang city itself, you are just as close to Hoi An, so for travellers looking to visit both Hoi An and Danang, but not wanting to commit to 2 different hotels, this presents the perfect location.

Again, no fault of the staff at the hotel, but there was a distinct lack of atmosphere for a resort style hotel (i.e. anything by Shangri-la group). Food and beverage options within the hotel are also on the high end.

+ very friendly staff, trying to accommodate all wishes + very clean room + tasty food (breakfast & restaurant) + huge pool

- restaurants & bars were almost all closed during our stay without prior notice. We even received a standardized mail a few days before arrival about the restaurant & bar options which was not accurate. It was especially sad that Vietnamese food was missing. Instead they tried some European cuisine (which tasted good but was not why we travelled to Vietnam). For a hotel which is at least 15 minutes car ride from the next town, there should be more options, as advertised on website. To be fair, the staff was flexible and tried to accommodate as much as possible. There was no bar available after 10pm. - prices for services (Spa, Tours, etc.) and European-style food on high European level

The nice swimming pool was the best. The breakfast was pretty good too. The room was spacious and the bed was nice and soft.

The water pressure in the toilet and bathroom was weak and very bad. I had to flush the toilet several times to get it to go down. And a very important thing! Those annoying Chinese things! They were noisy and running around and talking in the hallways, which was really annoying. Make a separate floor for the Chinese! If a lot of dirty and noisy Chinese come, I will never stay at this hotel again.

Amazing swimming pool almost 200m & 50 infinity length!

The private plunge pool was not very private. We soon made friends with the children in the garden next door. All garden plunge pools are in a row which the photos online do not show. Its not worth the extra money unless maybe you have kids!

Lovely location for a beach holiday.

I had booked a room for three people. On check in the member of staff wanted to charge me an extra 55$ per night for an extra bed. Knowing full well that I’d booked a room for three people. Every chance/opportunity to charge extra was had. I realise it’s a business. However, it leaves a bad taste, when it so blatant.