Nicely presented hotel, with great staff and good quality comfortable beds. Clean rooms too!

The facilities were a little poor. Roof top bar was disappointing (no hot tubs working) The gym Facilities were really basic. The rooms are great, but we had to move due to proximity to breakfast area on level 11. I do not recommend rooms on level 10 due to the noise of chairs moving etc

Loved our stay here! Super nice cozy room. The rooftop bar is really nice for a drink too. And the breakfast buffet is delicious (so many options). Location is great and within walking distance to cafes and restaurants. But what made our stay the best was the staff. I cannot get over how friendly they all were. On the day of our checkout we didn’t get a bus until 7:30pm and the staff offered for us to take a shower and freshen up before the bus. So kind! I’d highly recommend!

The Staff was Very attentive and friendly but never intrusive or Pushy. In general the Hotel was really good, we enjoyed our stay, the breakfast Buffet is good and tasty. Gym is slightly small but allright. The reception was allways Very helpful and provided us with some useful Hanoi intel! The location is perfekt If you dont want to be right in the "heart" of the tourist district.. because that might be too noisy and for sure packed with tourists/venders. The Hotel is literally at the edge of the pulsating and fascinating old quarter, so its just a short walk of 2 min and you are right in the middle of the action. We would stay here again :)

The reason I booked this hotel is its central location right in between Hoan Kiem Lake and Ho Chi Minh Mausoleum. It was a great decision as their rooms are also nice and their staff so professional and accommodating. It was easy for us to book airport pickup and dropoff, leave our bags at the lobby, and ask for fresh towels in the room. Their restaurant at the top floor has good views of Hanoi and serve healthy and delicious food for breakfast. You'll find lots of good noodle restaurants across the streets make sure to try the local chicken noodle soup as it's one of the best noodle soups in the world! We could eat the noodle soups all day and we never got tired eating them. The famous lake is just a quick 15-minute walk from the hotel and so we enjoyed walking around here for two evenings, eating street food, watching people, and taking pictures by the water. It was my second time in Hanoi and would definitely come back again as I love the vibe of the old city so much.

we liked everything and would definitely stay here again if given a chance

This hotel is very comfortable and feel like home. I stayed in Junior suit with balcony and the sunset view was stunning. All people are very helpful and always willing to assist with any question. In addition, the massage at the spa was best in my life. Also the gym is convenient for working out. The location is central. I recommend Le Beret coffee shop for à wonderful coffee nearby.

Everything was great! The buffet breakfast was sumptuous and breakfast staff were friendly and helpful. The rooms were quiet, beds comfortable and even showed BPL/EPL on tv. As we asked for separate beds for personal reasons, the hotel upgraded our rooms to accommodate our request when we got there - which was a pleasant surprise. What stood out was the staff at the front desk. They all spoke fluent English and were very attentive and friendly like Martin, Naomi & Rachel. Rachel stood out for us as she always had a smile on her face and suggested restaurants nearby for our meals and helped planned all routes for meals and shopping suggestions in the old quarter. oh and 10 minutes away from Train Street on foot.

bedroom slippers hard & noisy

Good location in proximity of the Old Quarter. Competent staff. Decent breakfast buffet.

The room has relatively thin walls. The cleaning staff chat loudly in the hallway and close the doors noisily. The open staircase also contributes to noise pollution in the room.

Well, I loved just about everything. The room was great, the mattress terrific, the bathroom sparkling, and everything extremely comfortable. Really great location for walking to restaurants and shopping. the best part was the staff. They are the sweetest, most helpful people in the world. I had a world class missed connection and baggage loss problem, having been sent to bloody Qatar for no damn good reason. The hotel staff interfaced with the idiot airlines people many times to try to get my bags delivered. Kim was a true champion. I love her. She was incredible communicating with me while I was miles away on Cat Ba while my bags were in London. The restaurant staff are also very sweet. If I could stay at Acoustic every time I stay in a hotel anywhere in the world, I would be ecstatic.

I had to leave.

The staff are very professional and would address you by name; shout out to Vivian at the restaurant for her cheerful service every morning! =) The breakfast spread every morning is awesome! There's a large selection of local and international foods to suit most palates, and the selection varies every day. Most are also really healthy and delicious, too! In the room, lighting was bright enough to do work, size was comfortable, and shower pressure and temperature were decent. It's fairly near the Old Quarter and Hoan Kiem Lake, so it's got lots of food and tourist shops nearby, but not so near that they are too noisy.

No swimming pool (haha, joking - it'd be hard to fit one into such a building). The hangers were not suitable for pants (but then again, I didn't request for this type).

This is a beautiful hotel in a great location on the edge of the Old Quarter. We found it very easy to explore on food and by Grab taxis from here. Our family room was compact but good value for our three night city stay. The room was clean and well decorated, the beds were very comfy and the toiletries provided by the hotel smelt lovely. The al a carte food in the restaurant was good and the breakfast buffet was excellent. The staff were all very friendly and helpful. We had great value massages in the spa and enjoyed relaxing at the sky bar each evening. There's a good view of the city and sunset when the weather allows.

There wasn't much room for our luggage in our family room. The single wardrobe had a few hangers (child-sized ones) but we lived out of our suitcases which had to be stood at the end of our beds and opened on the bed every time we needed something. There was very little floor space, so this room wouldn't be ideal for families with teenage children as you'd be falling over each other. The hotel can arrange a range of tours for you but we found them for half the price elsewhere. Having said that, we asked them to arrange our airport transfer when we arrived and thought this was good value.