Located in a business district, around 30 minutes drive from the old town and close to the highway that leads to the airport; the hotel is close to multiple restaurants and cafes, crowded during working hours and quiet at night The room was spacious, well designed, well equipped and very clean, with a comfortable bed The indoor pool is very big and has a convenient schedule for both early birds and night owls The restaurant is serving great food from all around the world The breakfast is one of the greatest we had in Vietnam, catering to all tastes The staff is very helpful and pleasant We booked the stay in the middle of the night, half hour before arriving and we received fast confirmation; the room was already prepared when we checked in

The water temperature at the pool was a bit low

This one-year old hotel has got it right. My room was superb -- good aircon control, universal plugs and USB ports, lovely faux-marble bathroom, sound proof, and spacious. The 3 elevators were fast. The ground-floor restaurant put on an excellent breakfast and lunch. The approach to the front of the hotel is well-designed and set back from the street. Staff keep vehicles and people moving. The front desk staff were superb, with just enough English to get things done properly. The location on the edge of a business district is (relatively) easier to access by taxi/car. Good restaurants nearby.

There is no bar space in which to meet others over a drink. The 9th floor restaurant, Flourworx, is in a dreary, noisy space located beside a swimming pool. There is no view and no access to fresh air. The kitchen looks entirely temporary. The bar is worse: to mix a drink they had to get ingredients from the first floor. While the food is excellent I stopped eating there because of its dreariness. Forcing guests into this restaurant (the first floor was not open for dinner) is a mistake.

Great variety of food at breakfast and the staff service (guest relationship manager) was excellent. Also love the warm Japanese toilet seat!

There is no table in the room. Even though we booked a lower room category (which was not that cheap either), the hotel is located in a business district where majority if not all guests stay for business purpose, so I just find it strange they build rooms without tables.

Friendly and helpful staff, clean and comfortable. This hotel is great quality/price ratio. I would recommend for any business travelers. Good breakfast buffet.

Location wise, it's not really close to touristic attractions. The only thing missing in this hotel might be a spa/massage. It is hard to find any other negative points.

the hotel facilities, but need a second restaurant open

second restaurant closed

Interior & cleaness

Quite far from Hanoi ancient downtown. But if you go for work around Cau Giay district, it’s one of the best hotels.

Everything is like new

a bit far from the old quarter

good quality meals are served. during the stay

No Bar on 9F Restaurant are not open when I stayed.

friendly staff, well maintained, excellent hospitality and food variety.

The staff was very nice and welcoming, rooms were comfortable, free breakfast was delicious