Swimming pool, the beach, food quality, staff and peace. Facilities for kids are just another level ! Best hotel we stayed in Vietnam and would definitely come back to this one.

We had to pay additionally for sunbeds in Cove near beach but it’s ok as we were informed about this. Small menu choice in the restaurant near the pool in New Hoiana. The place sometimes seemed odd due to hotel guests coming there only for casino. Still the facilities for kids beat everything else. Restaurants are rather pricey but the quality makes up for the price.

Beautiful resort with wonderful facilities near the beachside. Rooms were very clean and the garden view was amazing. The included shuttle service and local buggy’s were very helpful to get around.

The location was 25minutes from old town so a little far. Also, be mindful of breakfast inclusion. We were told breakfast was included by reception staff, when we sat down to eat, another staff member told us we had to pay $70aud to eat breakfast. This was disappointing as the staff were then arguing next to our table about whether we could have breakfast included, which we then decided to leave. However, the manager was lovely and sincerely apologetic afterwards, giving us a late room checkout.

Breakfast was good but it became a little repetitive after the 3rd day. Stayed more than 5 days.

A little out of the way for travelling to other attractions. They do have a shuttle service running which is very useful.

Comfortable large room, good soundproofing. Large balcony and beautiful sea view. Beautiful area and long beach where you can walk. Very friendly staff. Breakfast - a large variety of dishes and everything is delicious. Many restaurants on the territory - everything is very tasty and the prices are good. Really 5 * hotel and service. Thank you for your hospitality🫶

It's not the hotel's fault - winter is not the season to swim in the sea, but the waves and the beach are amazing ))

We often book our staycation with Hoiana. They never disappoint. This time I would say the level of service was even better then the last. We came during holiday so it was busy but the staff were professional, adaptable and accommodating. A very big thank you to Receptionist Uyen and New World Hotel Breakfast Buffet Restaurant Staff Hung for exceptional customer care. They were kind, attentive and absolutely lovely. They made us feel so well taken care of and catered to our needs with utmost priority.

The buffet queue during holiday + kids centre closing too early.

Throughout my stay, the front of house staff consistently went above and beyond to ensure my comfort. Whether I needed recommendations for local restaurants or assistance with arranging transportation, they were always ready to help with a cheerful attitude. Their dedication to making our stay enjoyable was truly commendable. Aside from the exceptional service, the hotel itself was fantastic. The rooms were spacious, well-maintained, and beautifully decorated. The housekeeping staff did an excellent job of keeping everything spotless, and I appreciated the attention to detail. The hotel's amenities, including the delicious breakfast spread and the relaxing pool had me excited to wake up the next day, it added to the overall luxurious experience. I cannot recommend Hoiana Hotel highly enough. I'm already looking forward to my next visit and another opportunity to be welcomed by the amazing team. Thank you for a wonderful stay! Oliver and Jade

Very new and modern! Super spacious rooms and there is everything you may need: restaurants, convenience stores, gym, 24/7 spa. TV’s had both airplay and chrome cast also!

The first thing the receptionist asked us was to try to upsell to a more expensive room… felt not welcoming and more like I met a sales person…

Lots of things to do, very clean and tidy. Best buffet breakfast, with options for everyone. Kids loved the pool! Fantastic gym facilities.

Only issue was the kids water playground was closed after 3 days for the duration of our stay. It’s a little bit far out of Hoi An, but reliable free shuttle bus made up for it!

Excellent value for money, big spacious room. Nice bath and spacious bathroom. Free bike hire is an amazing benefit as we would ride in and out of the old town easily. It is a little further out so took half an hour to walk to the centre of the old town but it's an easy walk. Staff were lovely and helpful. Big spread at breakfast.

The grounds were beautifully finished with a relaxing environment, Pool, deck chairs, Service exceptional, staff helpful.. Shuttles available to town..

The firm beds but mattress toppers are available...