We have just spent 8 nights here and absolutely loved it.It was modern and clean and had the most amazing pool,which we used a lot! What makes this place though is the staff.From the front desk/reception staff through to the dining room/bar staff(especially Trang)nothing was ever too much trouble and they were just all so lovely and friendly and wanted to help you.

If I had to pick one thing I didn’t like it was that they could improve the sound proofing of the rooms a bit.

Beautiful hotel with a pool and view on the river. The staff is amazingly friendly, breakfast is great and the rooms also in a great condition. We even extended our stay here as we liked it so much!

The only minor point is that the rooms are poorly soundproof and you can hear people talking on the hallway. So if you’re very sensitive to noise ask for a room at the end of one hallway rather than right in the middle. Also, it is advisable to rent a scooter when staying in the hotel if you don’t always want to go to the city by taxi.

the staff were so friendly. the pool was lovely and the location was great. We were close to lots of great restaurants and a short drive from old town. the room was clean and comfortable and we had an amazing view.

it was a shame that a lot of the facilities were closed. the price was in line with other hotels that had a gym and restaurant/bar open. it would have been great to be able to get lunch or drinks at the hotel. breakfast as the same every day and did get a little boring. we also didn’t enjoy the coffee :(

This was the best hotel I've stayed in Vietnam. The staff were absolutely lovely, they helped us organise trips, asked us how our day was every time we walked by and were just overall an absolute pleasure. The rooms were beautiful and the views were so nice looking over paddy fields and the river. The grounds of the hotel were very well kept and the pool very clean. The hotel is about a 15 minute walk or so to the town centre but taxis are cheap and the hotel offers free bikes that we used to cycle all along the river and also cycled 15 minutes to the bamboo boats. Cocktails were delicious and I am not the biggest fan of Vietnamese coffee but i had one in this hotel and it was absolutely delicious!

Nothing.

We loved our stay at Shinning riverside, the staff were extremely accommodating and friendly, always eager to help. The room was spacious, very clean and with a lovely view (and we were kindly upgraded for free!). We enjoyed the bikes, often biking to an bang beach which was a lovely ride through the rice fields and on cycle lanes (about 20mins). The breakfast was nice but nothing mind blowing. The pool was very big, although we didn’t use it too much as there was lots of children at the time we were there. The location is really great, some of the best restaurants in hoi an are a minutes walk away - the restaurants further into old town don’t have great reviews. Finally the walk into town isn’t too bad, takes about 20minutes along the river, but you can get a £2 grab or taxi fairly easily. We would 100% return to shinning riverside if we come back to hoi an which is an amazing location to visit.

Breakfast was excellent, there were a couple of minor issues with our room and these were attended to immediately- we couldn’t fault the wonderful staff who were so friendly and obliging. The pool was very refreshing with very comfortable poolside furniture. The location was approx 2klm from the old town and an easy bike ride or cheap taxi ride.

Nothing - except that we were there for the four day Reunification Weekend, a very popular time for the Vietnamese to have family holidays (who could deny these lovely people this time with their families) however what had been started off as a quiet peaceful poolside area became overrun with excited children, and social media addicted parents who did little to control some of the behaviour of the older children in the pool and the dining room. Note to self - we will happily return to this hotel but make sure we don’t choose any long weekends.

The staff and hotel were both amazing. Trang, Li and Hanah all went out of their way to make our stay as comfortable as possible Trang makes the best coffee in all of Vietnam! A special mention for the chefs on the egg station at breakfast who made great veggie omelettes, fried eggs etc that meant we had a ton of options at breakfast Give Nahns Kitchen a try, it’s just around the corner and great family run restaurant with a great menu for meat eaters and vegetarians

We needed the pool to be open later, the pool closing at 6pm means that if you have a day of activities planned you can’t come back and relax in the pool afterwards.

I've enjoyed everything in this hotel : - The awesome suite we booked was amazing and beautiful (big, clean, very large and comfy bed, incredible bathroom and view) : it's simply the best room I've stayed in my life - The beautiful garden and swimming pool area - The location itself, a good compromise if you want calm area but still close to the city and the beach (7 min motorbike / car to Hoi An and to the Beach) And of course the very kind and amazing staff who helped me to organize this surprize for my boyfriend's birthday and even had small attentions for us. It really touches us and I want to thank them all again.

What I didn't like? The day we had to quit the room and the hotel.

Beautiful hotel set back from the main hustle and bustle of the Hoi An streets. Set at the end of a quiet road, the hotel is situated 25 min walk from the old town (best / easiest way in is along the river - flatter / quieter road). Staff speak good English the service is excellent. Our room (River View) was lovely. It was clean, felt light and airy, really comfy bed, good shower). The hotel had a lot of guests in it but never felt busy. Breakfast was nice and relaxed. Plenty seating / spaced apart and the dining room feels nice, calm and relaxed (not like some hotels where breakfast is chaotic with everyone vying for the egg station). Food was lovely and there was a good choice (fruits / hams / breads / bacon / egg station / muesli / cereals etc. Trang was very helpful at breakfast and helped us learn a little more Vietnamese! The pool area and garden is beautiful - it really is a chill out zone! Cocktails in the bars were good too! Locationally, there are a few good ‘family owner’ restaurants nearby and there is also a WinMart Supermarket nearby. Our booking via Booking.com enabled a complimentary booking.com airport pick up which we took advantage of and worked really well. This is a truly lovely hotel and we would stay again….in fact we tried to book again for a few weeks time but it was full so we are somewhere else. Locationally this hotel is a bit outside the main hustle / bustle of Hoi An (this is reflected in the price) however, with free bikes and the ability to walk into town or even to the beach (it took us circa 40 minutes to Cui Dai) then it’s really great value. Minibar prices were fair and the TV had loads of English channels including most of the movie ones too. Wifi was great!

It’s not that we didn't like, it but the River view room has a small balcony that two can stand on but not really big enough to sit on. Next time we come, we will book a pool view room as they have bigger balcony’s (get the sun in the morning until lunchtime and have chairs to sit on). There was no room for chairs / table on the river view balcony.

Fantastic hotel with wonderful staff. Many thanks to the reception staff, who went above and beyond and welcomed us like no other hotel, especially Vi. Decent breakfast and fantastic pool. Very comfortable bed and nice bathroom. Lovely garden. :-)

Our room was right next to the elevator and some guests made a lot of noise during the night on the corridor, since the door didn't seal the noise it was quite uncomfortable, but can be solved easily. The gym was relatively tiny and the A/C wasn't turned on when I came in in the morning, but that can be arranged. :-)