Amber and KatieLee(sp?) are awesome! Amber was welcoming and accommodating. She graciously answered any questions I had about the inn. The toilet in the room we were given had an issue, and the maintenance person wasn't available at that moment to repair it. So KatieLee changed our room. She was good at communicating updates about when the new room would be ready. Overall, the staff worked hard at helping the guests. And the hallways were clean too! There were no bad odors when you walked in, which is nice because I have a sensitive sense of smell.

The building is showing wear and tear like mismatched spot repairs and torn screens. I hope the owners step up to take care of the little things now and keep it looking clean and cohesive. Otherwise, it's going in the same direction as some of the rundown competitors. Also, the pillows are not comfortable. They were toooooooo soft.

I love how easy and convenient It is to book and get a room when needed at last minute. Also, I don’t know her name, but she has purple hair and she is a sweetheart and is awesome. There was a lot of people at breakfast complaining about how food was not available but mind you there was a lot of people at breakfast and when you have over 5 to 6 families or couples eating breakfast, food does tend to go out, but she makes sure that food is always available even if it runs out. Plus she’s always in good spirits and always has an amazing attitude 🥰

Wasn’t much to not like

We've stayed at a number of Sleep Inns, in particular the one in Allendale, Michigan next to GVSU. Whereas you aren't getting the same kind of room that you would at, say, a Marriott, you do get a comfortable room at half the price. Our king bed was very comfortable and we both slept very well and were rested the next morning, which is all you can ask. The morning continental breakfast was fine, not great, but what you would expect from a meal that comes with the room. All in all, what we expect from a Sleep Inn, no matter where we stay, which is comforting on the road.

I've stayed at a lot of economy hotels right off the interstate in Michigan, and this one is hands down the best I've been to. It's perfectly located right off the highway, clean, feels safe, and has well appointed rooms and a good continental breakfast. All while being reasonably priced. Will be booking again in the future!

My only complaint is with the order-inn food they advertise in the rooms. I ordered from the restaurant in the listing, and the food was overpriced and not good. The restaurant is not affiliated with Sleep Inn, so it's not the hotel's fault, but I'd avoid ordering from them!

we were doing a "road trip" vacation. This was one of the many places we stopped. It was in a good location, just off the highway, the check in process was seamless, the room was clean. If we planned to stay longer, I would have booked a larger room but this one filled our requirements to get a good nights' sleep

There wasn't anything we didn't like - it served the purpose for us

I look for the basics when I travel. I have stayed here a couple of times. The freeway access is great. The staff, rooms and amenities have all satisfied everything I look for. The hotel is great value.

staff was nice, price was good, rooms were clean and comfortable

breakfast was often out. staff tried to keep up but I think that it was hard since there were so many people

The "owner/manager " who was on duty Jan 11 when we checked in was AWESOME! We LOVED her stories/shares! Would have enjoyed seeing her and chatting with her again.

We had some hot water fluctuations the first 2 days. They resolved themselves so not a complaint. It was just SO COLD the entire time, it would have been comforting to KNOW the hot water was plentiful.

I had a wonderful experience. As soon as you walk in, the first thing you notice is how clean it smelled. They were always cleaning and moping. The rooms were clean and spacious. The manager was so sweet, kind, and very accommodating. Pam's breakfast was so delicious! I will definitely be staying there again!

Nothing

The best part of the facilities was the staff. I interacted with three staff members (“KateLee” by phone and Christina (sp?) and a gentleman in person, and they were all great—helpful and good communicators.

Nothing significant—as a senior, I could have used a night lite in the bathroom (for sleep interruptions), but that is a very minor issue.