- Friendly and helpful staff - Valet service - Complimentary drinks - Breakfast

- Charged a higher amount, excluding parking fee which was expected, than what was booked in booking.com - Oceanview is not an actual expected oceanview (see photo); another view is the diamond head and waikiki beach - Dryer #2 in laundry area does not dry your clothes after 1 hour; other dryers were working fine

The location across the street from Waikiki Beach was phenomenal, and the facilities were very pleasing.

I made my reservation through Booking for $2,600 for 6 nights, but the hotel claimed they could not "see" that rate, and charged me $3,900. After I reported the over billings, they adjusted it down to $2,400 because they still could not "see" the $2,600 rate. Also, my reservation was for an ocean view queen suite. I got a Diamond Head view suite instead.

I like the location because everything was there. I like the staff, they are very friendly.

I did not like that when you reserved they tell you it is on the beach and it is 1 1/2 block way, they showed you images that also make you think you are closer that you really are and I decided to go there because that so my first impresion was not good. The room was not big but the problem it is not even that, it was unconfortable to sleep, the sofa was terrible! For the price we expected to be better.

Everything you need was either walking distance or a short ride to restaurants or excursions. The rooms and property were very clean, staff was friendly and breakfast options were plentiful and delicious. Big Wave Daves downstairs has excellent upscale coffee drinks, beverages and fantastic to rent gear, clothing and book surfing lessons.

Lines for happy hour free cocktails was quite large. If I had to find something to complain about....maybe 2-3 bartenders..

The staff was great. The front desk personnel Erik just went above and beyond to help us. He deserves a raise. Everyone that works here is always so accommodating and helpful. They also always greet you with a smile and and they're full of Aloha. The rooms are always clean and the spaces are always clean.

The happy hour. We couldn't avail any of the days because the lines were always so long. I don't want to waste an hour waiting in line. Open up more lines with more staff or open up the dining hall for the snacks. Breakfast should be open earlier and longer to keep the crowd from being overwhelming.

Excellent location and extremely helpful staff, beautiful views from the balcony and comfortable beds with ample space in the room.

Breakfast was a let down, we are vegetarians and all we could eat was potatoes, bread and fresh fruit. They should have kept pancakes and/or waffles everyday, weekend menu was worse than weekday. Also the evening show was a letdown for waikiki standards. It seems the band doesn't play anymore, it's single performer and space is too little, so if you aren't there by 6,you will not have any seat left, and even then families aren't there for the music but eating the free chips and sauce. Also the drinking water situation is not great. Entire tower has a single water dispenser and they don't give refill water bottles second day onwards. So in a hot stay with many guests, drinking water becomes a challenge.

Everything was perfect during our stay in the hotel from the beginning until the end of our vacation. The included breakfast was amazing. They serve fresh fruits and salad, pancakes, rice, and omelet with different ingredients that you can choose, and much more. Rooms are clean, and queen beds are comfortable. During our staying pool was open and clean. Great stuff, front desk, housekeeping, everyone who works in the hotel was amazing. We are planning to visit Hawaii again, and we will definitely choose this hotel. Didn't mention that the location was the best. Wolking distance to the beach, restaurants and shopping. Parking is not free in the hotel, but you don’t need to worry about your car, because street parking is not easy to find and it costs you the same amount of money. Absolutely recommend! This is a perfect hotel for a family. Our kids loved this place.

Everything was perfect!

Awesome location very easy to travel from Hotel to malls and shopping etc. Our room was a premium corner I think, this was perfect for us as we are a family of 5, 2 adults and 3 kids under 11. Plenty of room for everyone to relax and wind down after our daily outings. Kids loved the pool, breakfast was awesome and made the mornings easier. Happy hour by the pool was amazing kids would swim while mum and dad had a cocktail. We also rented a car for a few days so having the valet was awesome as well. Drive right into the lobby and head straight up to the room while someone parked the car for us. Overall best place to stay for families. 10/10

I honestly didn't have any problems and there was nothing that I didn't like. Maybe it would be nice to have a fitness centre in both towers but that's just being nit picky.

Location is walking distance from pretty much anything you want to see or do inside of Waikiki. If you're looking for something elsewhere on the island and don't have a rental car, there was no shortage of Ubers or fairly-priced taxis available in the area. Food and staff were excellent, and overall, the stay was wonderful.

The only pointer I might have for the hotel would be a larger swimming pool. There is only one pool, and it was constantly packed with children and their family. Which is to be expected of course, it is a family-friendly hotel. However, with the volume of people, they could certainly use a bigger pool or maybe even multiple pools.

The hotel is situated in an excellent location. it is an easy walk to the different areas of the beach, downtown Waikiki shops and restaurants, and to bus/trolley stops. The staff was wonderful, and our suite fit our family of 5 just fine. The complimentary breakfast buffet was a plus, and I was pleasantly surprised at how many options there were each morning. The evening happy hour was great too, with a nice drink selection as well as snacks (pretzels, Chex mix, Goldfish crackers, etc). The ease of getting around Waikiki without having to rent a car was the biggest bonus. I would definitely stay at this property again.