Friendly staff aswell as helpful, id say a good size room for 2 people but for 4 it's a bit of a squeeze, but does it's job. Decent breakfast in the morning, with coffee and juices included, will most probably stay again when nearby. Chessington was the reason for our stay and is around 12 minute's away from there. Good location, pretty much on the racecourse with a couple of pubs in walking distance, id personally say the closer one is better for a more relaxed atmosphere.

Could do with some bigger tables for breakfast, especially when travelling as a 4 can become a little bit cramped

We were able to have a top floor room right at the very end. We like it nice and quiet with no one above us and only had one room on one side. I was pleased that I (as a Coeliac), was able to have a cooked breakfast, with the exception of the sausages. A member of staff brought me gluten free toast which was handled separately away from the main area.

The scrambled eggs were very powdery and our other guests all commented on the texture as well. The quality of the marmalade and jam from the dispensers was disappointing and the fruit to go with the yoghurt was in a syrup rather than fresh..

After the room swap (see below) we liked the room and the view of the race course and Grandstand (just about).

I said in advance my wife was in a wheelchair and had access needs, but the first room was completely unsuitable to gain access to the loo and use it. I asked to swap rooms and we were changed to one with a wet room which was fine. I didn't like the air conditioner running all night, maybe we cold have turned it off, I don't know. We haven't stayed in a modern hotel like this before and I couldn't work out how to turn the bathroom lights on. I pressed the switch and nothing happened. I asked at reception and the man said "you press the switch". I said that that didn't work and he looked at me blankly, then a member of public behind me said "you have to put your card, or any card in the slot nearby" OK, why doesn't a sign say that or the staff tell me ? Oh well.

The room was a good size and the breakfast was good. Staff were especially good and friendly. We were very impressed with the ensuite arrangements, good lighting, mirrors and plenty of space plus nightlight in shower room. Beds were very comfortable and it was a lovely quiet environment.

I had requested a room near to the lift as my husband has difficulty walking having problems due to his age with his knees and hips. Whilst the room was close to the lift and a good size for a family room, we were on the top floor. If there had been a fire he would have had great difficulty in getting down the 3 flights of stairs.

Staff were very accommodating, and the room was exceptional in comfort and cleanliness for the price we paid for the 2 rooms for 1 night. The breakfast started at 6.30 am and that suited us as we had a very busy day planned. The breakfast was plentiful and there was a good choice between cooked and continental.

Our hotel room had a disabled wet room rather than a usual bathroom. I found the floor to be very slippery after we'd had our showers. As for the breakfast, I love mushrooms, which weren't part of the breakfast.

It was straightforward to park near the hotel entrance. The team at the reception desk was welcoming and helpful. Our room was clean and comfortable, with all the amenities we needed and also a nice view across the downs. The buffet breakfast offered a good selection of foods and drinks in a pleasant environment, and again staff were friendly and helpful.

The only thing that didn't quite work out was registering me with the free IHG loyalty scheme. A member of the reception team kindly did this, but when I later tried to use the IHG app I found I didn't have all the information I needed.

The breakfast was very good and as a lone traveller I felt very comfortable at breakfast. Staff very helpful. I liked my room, plenty of hot water when required, comfortable bed and additional seating. Hotel is minimal in appearance, but contemporary and functional. Reception staff efficient, friendly and helpful.

The lack of anything outside the hotel. Two expensive pubs and that's it. No small shop, not even a post box. Bus stop was a good walk away and poor bus service. If you don't have a car you are stuck at hotel or have to taxi to Epsom or train station. Plenty of walking areas there, but you need to be fit. I still enjoyed my week's stay and it suited the purpose of my visit very well. A small shop selling snacks, toiletries etc. with a post box would do very well and is necessary. Hotel is more suited to a weekend stay, but not really any longer.

The convenient location is about 10 minutes drive away from the Epsom hospital and situated in a racecourse, so one is surrounded by greenness and peace. Lots of parking. Exceptionally helpful, friendly and attentive staff, especially Pearly the night manager! An asset Pearly is for Holiday Inn Express. Excellent recommendation too from the staff regarding the the Rubbing Horse restaurant, a 5 minute walk from the hotel.

A little mould in the bathroom, but when the staff where informed a note was made and they were grateful for the info so they could clean it and apologetic - these things happen.

The view was amazing, parking really good and the hotel felt welcoming and clean as you entered. The staff I spoke to were friendly and the room was a decent size. Restaurant being across the road was great and the food there was incredible.

The corridors were a little in need of repair with lots of doors damaged. In my room, the bed wasn't too comfortable and the pillow selection wasn't great so I was glad I had brought my own pillow. The only mirror in the room had no plug sockets near it so was annoying when straightening my hair. Could do with an extra mirror somewhere near the sockets. The sink in the bathroom looked dirty all the time with embedded rings of dirt - I'm sure it wasn't but perhaps the sides need treating in some way to make them look cleaner. Not enough tea bags etc - only two and I drink a lot of tea whilst away from home for work.

Incredibly convenient for an event at Epsom Downs Racecourse (within walking distance via the track) it was the perfect location. The rooms were clean and comfortable and had everything needed for a solid night’s sleep. Being able to order pizza, serve promptly and piping hot at 2am was a bonus.

For the price the in-room facilities were fairly basic, but that was off-set by the convenience of the location. Due to having to leave early the next morning we didn’t get to try the breakfast.