I liked how friendly the staff was at reception, and they were very welcoming and showed us to our room

That it was like a maze and I found it difficult to find my room but once I was used to the outlay of the building was easy, I did not like that there was no hand soap in the bathrooms as I like to wash my hands when I’ve been to the toilet as it’s basic hygiene, so maybe invest in that as well, and it was very outdated and had leaks everywhere in the building.

Lots of parking, lovely staff members, code access no need to carry around keys. This hotel reminds of school in the 90s a very nostalgic feel, loved my stay and reminded me of my childhood.

Hot water comes in at certain times of the day, you need to time it right. After a few days I figured it out.

After reading all the bad reviews, I was terrified of what I was gonna find at the hotel. I can tell that I was very pleasantly surprised to find kind staff, clean room, comfortable beds, hot water, excellent water pressure, nice smelling room, working TV and so on. All I can say, is that I am happy that I haven't cancelled my booking based on reviews.

Nothing was not to like, really. Lack of lifts, maybe.

It was our second stay with the bridge house hotel and we were happy with our stay staff were polite and friendly the room was very clean and when we arrived we were informed that there was going to be a party of 250 people on the Saturday night and we had been given a room on the ground floor so as not to be disturbed definitely stay again

Nothing

Staff Is really nice they are so friendly and help you everything. It’s like stay in a home like a family

The property is on our way to the highway motorway M25 so if you want to go to Reigate city by walk and you have to take a taxi because there is no chance to walk across the street and to go to the catwalk

A basic place to stay for one night. The room size was great for a family of three (15 year old with us). Staff were friendly and welcoming.

The hotel is in need of some updating and the general decor is not fresh or eye-catching but for the price, and what we needed it for, (one night stay to go to Gatwick airport), it was sufficient.

Location and price. Room and bed were comfortable. Good coffee/tea/milk/biscuits provided.

The water was barely luke-warm. The chair on the balcony was ragged and needs replacing. An unpleasant, musty smell in the corridors - the carpets clearly need a good steam-clean.

Good localisation Quiet - good sleep Free parking - put reg plate at reception Close to Gatwick airport Value for money - very good price

Dated hotel Some parts were not so clean Cold room Heaters not working properly And room 11 seemed a bit tilted and damp

good location near M25 and quiet at night

No coffee available for the whole stay, no room cleaning,and TV set in polish language and even though I asked at the reception for help to change it ,noboby could be bother to help

lovely place to stay. good wifi,warm room and comfy bed, i manage to get a bit a work done and watch some tv on the wifi with no issues. nice clean room

hot water pressure was a bit low but i had manage with a bath rather than a shower and would of been good if i could of had dinner onsite but other than these small issues it was fine.