Location excellent. Parking great. Rooms very cosy. Beds comfortable. Ensuite had room to move (unlike some other accommodations)! Dinner very nice. Lovely ambience sitting in lounge around fire afterwards relaxing. Live music a nice bonus as we were only there Saturday night. All staff friendly and provided great customer service. I have been here several times before but only to eat. This time I stayed — would definitely come again. Thank you to all

Found room became a bit too warm to sleep and couldn’t find a room control (had to open window). A very small fridge in room would be good but staff very happy to store a few things in their fridge for us overnight. Couldn’t see if breakfast was available in morning so needed to go to a cafe. These were not big issues (just comments or observations) — generally very good stay

I originally booked this family room (14) thinking it was the one I had seen with my son on a previous visit. However this room is configured smaller than the one we saw and we would only stay in room 20 from now on if it was available. We were offered room 20 on the last night which we took and it was perfect.

The smoke from the covered area outside downstairs drifts up and into the room at night if the windows are left open for ventilation, this was a problem because there were people smoking until 10:30 at night.

Great location close to Govett's leap. Incredible lovely staff who were so helpful when I arrived right late. They made sure I could still have a meal even though the kitchen just closed and were very attentive. Room was great value for money, nice and close to the bathroom and stairs. There is a nice deck out the back and good off street parking out the back as well.

I would likely not stay on Friday/Saturday night as it is a pub with events and live music.

Spotlessly clean room. Crisp white bedlinen. Quiet location of room at back of hotel. Comfortable lounge and dining areas.

TV service very poor. Poor internet connection for Android TV. Could only see streaming services but as I didn't have my passwords with me I couldn't enjoy the TV. I didn't see any free to air TV channels. Ended up using my phone to watch Netflix chewing up data . Also I got locked out after checking out early and putting my bag in the car the next morning. It was already after 8am. No one answered the hotel phone. I had to ring a friend to come down to let me in (minor problems compared with the general high standard of the hotel)

Staff were sooo friendly and kind , then the lounge area was my favourite place 🤩

I meant to stay 2 nights and i ended up staying 5 nights, so There's no CONS from my perspective and humble personal opinion, but if it helps, I would probably say to keep in mind the loudly slamming front and back door in the middle of the night and sometimes through the night as well , it happened a few nights only, something to keep it in mind, apart that in my window ( room23) I had 2 pigeons mating every single night 🤣🤣

Great price for good quality rooms without unnecessary luxury (nonsense). Great location for exploring nature. Quiet lounge area great for getting some study done. I would have spent a couple of hours engaged in some social intercourse at the hotel bar had it not been for a minor cold affecting the nose and feet.

A bit noisy with the front window open due to freight trains blaring their horns. Not so much an issue in colder months with the window closed.

The hotel has been refurbished. The twin room was comfortable & the amenities clean & new. The bistro has a fire & 2 comfortable lounges in front with a coffee table … great for pre dinner board games.

Although the property has been refurbished, the windows to our room 6 had not been repaired /painted. There were gale force winds over the two nights that we stayed and the cold 2deg wind was blowing through a crack where the window did not seal with the sill. The noise from the train whistles & traffic during the night disrupted our sleep.

Room and contents very clean and fresh. Hotel well located. Glazing inhibited noise from the highway outside.

No spare blanket and very lightweight doona. Electric blanket cord was barely long enough to reach plug and was not plugged into socket so when turned on at bed, did not work. If management did not wish to leave it plugged in, some advance warning at reception would have helped, rather than scrambling to identify the problem at 2am. Old style building and music in bar below sounded like it was located immediately underneath.

I didn't eat breakfast. Evening meals were good I liked the the various seating areas. I liked the proximity to the station and to all the shops and cafes. I was there for the Music festival which was held right next to the Hotel.

Friday Karaoke and Saturday live bands. The noise in the rooms was so loud you couldn't hear the TV. The bed was a bit hard. The room colder than I expected.

I liked the very comfortable arm chairs in the spacious corridor where rooms are - so one could sit and read there. As an older person, the kind offer to carry my bag up the stairs, but I was able to manage myself. I value that they store luggage for you, until your check-in time - so we could get out an enjoy the sights.