Beautifully restored old hotel. We stayed 3 nights in a newly renovated room with a comfy bed and quiet air-conditioning. Our stay included a hot breakfast buffet, which was excellent. The lady in the breakfast room was very nice and super efficient, she did an amazing job and the work of three staff while still being friendly and helpful.

The still ongoing renovations in the hotel and the very strong paint smell in the hallway and especially in our room were not very pleasant and gave me a headache. Having a free car park was great. However, it was a very steep driveway and sometimes very tight for a big car.

I stayed at this hotel in Katoomba, NSW, during a midweek visit to explore the Blue Mountains, and I had a great experience. The hotel was clean, quiet, and exactly as shown in the photos on the booking website, which I really appreciated. The staff were friendly and welcoming, making the stay even more pleasant. Parking was easy and convenient, which was a big plus for me. Overall, it was the perfect base for hiking and exploring the area without being too far from restaurants. I would definitely stay here again and recommend it to anyone visiting the Blue Mountains!

Ceiling Fan was noisy and curtains were slightly shorter than window, if I didn't wake before sunrise it could have been a minor issue.

Our room was absolutely lovely and the bathroom was the nicest bathroom I have ever used! I have been told that our room was very recently renovated so basically brand new. The staff were very helpful and happy. Val who was serving in the dining room was very helpful to me as I am a coeliac and require gluten free food. She gave me freshly cooked bacon and eggs especially for me and offered to cook me gluten free bread in a seperate gluten free toaster. She was also very kind to my young daughter. The games room and library were lovely and we enjoyed a game of chess on the antique chess table. The antique furnishings in a 1930s style were truly lovely.

The staff were really friendly and helpful, and we were even able to check in a few hours early unexpectedly which was amazing. The room we were in was really comfortable and very clean. We didn't have breakfast there so can't comment on that but we were very happy with our stay here. The guesthouse is very convenient and is located just opposite the main train station and very close to restaurants and bus stops for exploring. Highly recommend!

The only thing we didn't love was that our room faced into the inside of the building, so although we had some natural light it was quite dark and didn't feel that private to have the curtains open. However, we didn't really spend that much time in the room was primarily just to sleep as we were out exploring most of the day so this didn't really bother us that much!

The hotel is ideally located close to Katoomba railway station. The bed was very comfortable and the shower good. The room was clean with tea/coffee/milk and kettle. We advised we would be arriving late and received helpful information via booking.com the necessary codes for collecting keys and gaining access. All worked extremely well.

I wasn’t prepared for the extensive renovation work going on inside the property which in the late evening appeared to make the environment quite undesirable. Once the shock was over and a good night sleep had we understood what was going on and the property was being tastefully brought back to life. A lengthy job but ultimately likely to make this the most desirable property in the town. Good job.

The hotel is SO conveniently located. Parking and rear entrance to reception is round the back of the building which was great with a baby and pram. The breakfast was definitely worth getting and I honestly can’t speak highly enough of the staff ( I’m so sorry we forgot to get the name of the lady at reception but she was just so fantastic and warm). We were upgraded to a room with a microwave and sofa since we had a one year old with us and that kind gesture honestly made such a difference to our stay. The bathrooms are so cute, bed is super comfy and the whole building just has the cutest vibes! we were previously lots to the palais down the road but the metropole beats them BY FAR with their customer service and affordability. Cannot recommend enough and will definitely be coming back!

One suggestion I do have is to maybe play some music and have more lighting in the dining room for Brekky as the silence was a bit awkward!

The quirky old fashioned appearance and interior lobby area The helpfulness and friendliness of the staff. There was Information about the history of the hotel in the room which I liked We had the breakfast each morning and that was very good.

The room was tired, and needed redecorating for example the insect screen was broken in one corner and the curtains needed re hanging While the room was clean it didnt feel particulary so because of the decor. . I'm not sure why the mugs were in a drawer and the kettle took some finding! The lift was very slow but the stairs were not easy if you had luggage.

The location is excellent, it is very clean. There is a lift so you don’t have to lug your bags up the stairs. A dining room is available for breakfast at a reasonable price and there is a discount if you book a day in advance. parking is available too.

The light in my room was poor. I only had a fan light and two side lamps. My friend’s room had Dow lights which made a huge difference. Be aware that you have to close the door to the bathroom when showering and have the fan on or you will be charged if the fire alarm goes off.

The Metropole has a great location. Didn't need to use the car to walk around. The room was small but good for our needs. The library and old world charm is a rare thing these days. The breakfasts were great! Good presentation and yummy! Friendly staff, too! Thank you.

We couldn't really fault anything. It is an older establishment, so we accept any slight inconveniences/ access. Steep stairs could be an issue for people with mobility limitations. Similar, the driveway to the car park is steep, but i had no problem navigating it.

The front desk staff was very friendly and helpful in providing us with a plate and cheese knife when we asked. We had a new room and the furnishings were very nice. They have finished some great renovations since the last time that we stayed.

Nothing really. There wasn't a view from our room but that wasn't something we were looking for. It would be good if there was a mirror outside of the bathroom so that I could do my makeup while the toilet and shower were being used.