Easy location. Clean tidy. Friendly staff member. My room was instantly available. Indoor plus outdoor pool. Gym. Felt safe, rooms were peaceful. Access to balcony. Common areas well maintained. Other guests seemed polite and courteous. Good quality hair-dryer with attachment/nozzle. Would stay again.

No dishwash liquid, no cloth or sponge to clean my teacups/ breakfast plates. No dishwasher powder. No laundry detergent. No teatowel. I would expect sachets of these essentials to at least last 24 to 48 hrs. For a 3 night stay, I wasn't going to go out and buy full size versions of those essentials. This was the only downside.

I loved the fact that when we requested blankets we received them. Our window was leaking and when we reported it someone came to check it out within 15 minutes. Had issues with the tv remote which was rectified very quickly. Staff were wonderful. Beds were so comfortable.

Loved the fact that there are two pools but really think the indoor pool should not be for little ones and keep that area for relaxation. It would have been good to have a clothes line to hang wet clothes on the balcony. Perhaps small cushions on the couch and a throw.

Mostly nicely maintained. It was handy having the family staying in the same apartments, although annoying to visit them by them having to go down stairs to bring you back up. The Christmas gift on Christmas Day was a nice thought.

The street noises, and definitely needed blockout curtains in the bedrooms. The frypan was unusable, very worn. We were in the car parking area B2 and signs needed as to where to exit the car parking area. Very confusing. Had issues with the wifi , had to three times go to reception as it kept dropping out .

Rooms are a good size. Location is excellent. Sauna/spa/pool was nice. Good value.

Wi-fi is a joke, the 'Premium wi-fi' was very slow. The TV can't use the internet - so no Disney/Netflix etc. Kitchen was a good size, but we had 5 glasses, 5 plates, 5 forks when the room has beds for 6 and we had 7 (with a fold out bed). It's a old building and showing it's age.

The view from the room was exceptional and we had the opportunity to watch the Christmas night lightning storm which had approximately 250,000 lightening strikes in and around the gold coast. This natural show was like something we have never encountered before but will live with us as a bucket list memory. We arrived late at night and the night porter assisted our quick sign in and was more than helpful to two weary travelers. A nice touch by the resort was a Christmas gift from the Mantra elf, well dome and much appreciated.

Nothing to note.

reception staff were outstanding

the internet didn't work well the couch was an electric couch that should have been adjustable but wasn't plugged in and we couldn't plug it in so is permanently set in an uncomfortable position. the tvs couldnt get netflix or get netflix cast to them, so could only watch ad tv.

The location is perfect, walking distance to Pacific Fair , restaurants and the beach. The 3 bed apartment was big and spacious for 5 people.

Reception staff availability, this could have been better operating hours. Car park is old and dated and quite confusing. Car spaces are tight and apartments should be serviced/cleaned.

Loved the outlook of our apartment, (506) looking straight out towards ocean from lounge, balcony and the main bedroom. Peaceful! Relaxing! Convenient to beach, shops and cafes. We had a lovely view, the rooms were spacious. Thank you to hotel for setting up rooms as requested. Staff were helpful and pleasant. The complex was clean with lovely facilities. Apartment was clean, and had with all those little things that make it comfortable. ( eg blow dryer)

A couple of small things were damaged on arrival but it didn't affect our stay in any way. (Cupboard handle in kitchen and the water cap on the iron). It would be ideal to have the ability to have a 3rd fob for the lifts. As a family with adult children we only had 2 keys and fobs which was tricky ( I know that's this is standard) but you needed the fob to get to all the facilities. So we had to coordinate who's coming going etc, and people downstairs so others can get upstairs, or into the gym etc. As I said, the ideal would have been to be able to have a 3rd fob for flexibility. Especially to use the pool, gym others areas without all having to come and go at the same time.

Location was terrific. Apartment was spacious enough for us all

pool was too cold. Place can do with a good clean. Blinds had stains, so did lounge suite. Floor in kitchen and bathroom needs a good HOT WATER mopping. Stayed for a week, would like AT LEAST 1 service clean, eg, change sheets. Would also like a few more cutlery and crockery. Outdoor chairs are falling apart.

The location was great! The view from the apartment was amazing! The apartment was spacious and comfortable.

There was a broken bit of flooring at the front door of the apartment that was affecting opening the door. We had trouble getting in the apartment for starters. We let reception know, so hopefully it was fixed before the next people came in.