The property is newly renovated and fairly modern, the staff was friendly and well-trained.

The spa area and the entire room climate was way too cold. It was impossible to relax without 2 blankets. Further than that, the pool cannot be reached from the spa area but you needed to go through the rain and cold to get into the water. The dinner (Wiener Schnitzel) was only average.

Truly exceptional staff , so friendly and attentive. Beautiful property and accommodation very comfortable and well situated. We had a car which though not essential was a great help and parking undercover convenient and easy Food very generous and variable , we used the gym too which was excellent

We thought staying in the Steghaus meant we would eat there . It wasn’t a problem but we soon discovered half board meant we would eat in the main hotel . Wine list was comprehensive but we were suprised there was no desert wine offer

The hotel is situated in beautiful nature surrounded by mountains, forests, meadows and a lake. Everything fits into a wonderful concept and is in complete harmony with nature. The hotel was modernized in 2021, has incredibly beautiful and comfortable rooms and offers endless possibilities for social and sports activities, primarily water sports, skiing and mountain biking. The area around the hotel primarily encourages these activities, it is simply amazing. Amazing 6-course gastronomy and pleasant staff perfectly create pleasant well-being, relaxation and wonderful moments of rest. I highly recommend it to everyone. ZS

Great hotel with a great location and a delightful half board offer. We enjoyed everything. The direct access to the lake is stunning. Beds are very comfortable and the spa center is such a relaxing area, with a great sauna. The pool with lakeview is also incredible. We warmly recommend this recently modernized hotel.

Everything was perfect ! One comment though for other travellers : we stayed in the hotel and this was one of our best hotel experience ever. However in summertime I would probably avoid to book a room in the attached building called Steghaus : the room's windows with lakeview open above a certainly very good but overbooked restaurant and a crowded public beach. Another comment is that the terrace of the hotel is separated from the lake by an asphalt dead end road on which there are also a few parking slots : this curious site layout removes part of the natural charm to this unique environment and place.

Large, tastefully-decorated rooms. (I had what they call a Penthouse, which has two floors and easily sleeps 4.) Overall very impressive public areas. Extensive spa. As far as room and physical facilities are concerned, Alpenhotel far exceeds most 5-star resorts I've recently stayed in. Staff are bright and efficient.

Poor meal options. Only one restaurant, with three choices for main course at lunch or dinner. The management may have made a business decision not to describe itself as 5-Star, so that it need not offer much in the way of dining options. It also has no laundry service, which is truly surprising. Room should have an easy chair for extended reading or relaxing.

everything was great. new and clean. great furniture and fittings, superb bathrooms. spa, sauna, pool - perfect. breakfast is VERY good - large variety. also the location is actually great - outside the resort, overlooking a lake, with plenty of options for short walks within nature. If you ski, there is a bus every 15 mins which takes you to one of the gondolas. No issue whatsoever.

The only minor thing (if at all) I can mention are the very big and heavy doors thruout the corridors and areas of the hotel. for my wife it was always problem opening them, and I saw kids struggling. but that is a really minor thing

We could not imagine a better place to celebrate our honeymoon. The hotel exceeded expectation. It was even more luxurious, well organized then it looks on the photos. All services provided were very high quality. The staff were great, polite and really helpful. Food was delicious and fresh and it is worth it to book half board with dinner. We have spend there a week and everything was great. Thank you for the great experience!

There was only one problem with my gluten and lacto intolerance husband. The waiter assured us that the plate is gluten and lacto free. We have insisted to double check with the chef, it turned out that one of the components is with gluten. This could have ruined our vacation,because the intolerance is severe, and we have informed the hotel in advance.

Alpenhotel Kitzbühel am Schwarzsee is an exceptional hotel that I would highly recommend to anyone looking for a luxurious and relaxing vacation. The hotel is located in an idyllic setting overlooking the stunning Schwarzsee lake, which provides a breathtaking backdrop to the entire experience. One of the standout features of this hotel is the dinner experience. The food is nothing short of amazing - the menu is diverse and the quality of the ingredients is evident in every dish. The chefs here are truly talented and their culinary creations are a feast for the senses. From perfectly grilled steaks to exquisite seafood dishes, everything is cooked to perfection and served in a stylish and elegant atmosphere. The restaurant also offers a great selection of wine and other drinks to perfectly complement your meal. The spa at Alpenhotel Kitzbühel am Schwarzsee is also worth mentioning. The facilities are top-notch and the services are provided by highly skilled therapists who know how to make you feel truly relaxed and rejuvenated. Whether you want a massage, facial, or other treatments, the spa has everything you need to indulge in some self-care and pampering. The outdoor pool is also a great spot to unwind after a long day of skiing or exploring the area. The hotel staff are friendly and accommodating, always willing to go the extra mile to ensure that you have an enjoyable and memorable stay. The rooms are spacious, comfortable, and beautifully decorated, with all the amenities you need for a comfortable and relaxing stay. Overall, Alpenhotel Kitzbühel am Schwarzsee is a fantastic hotel that provides a luxurious and unforgettable experience. The dinner and spa services are truly exceptional and are the perfect way to unwind after a long day of skiing or exploring the beautiful surroundings. I would highly recommend this hotel to anyone looking for a relaxing and indulgent vacation in a stunning alpine setting.

This hotel is a special diamond in the heat of the Austrian Alps. There are so many things to like I cannot list them all; the food was exceptional at all hours of the day, and the options for activities around the lake and at the spa were great respite after big ski days. I will 100% come back again.

They keep the heat way too high both inside the main lodge and the rooms. Even our penthouse with the heat turned off was roasting. we had to sleep with the windows open or I would wake up soaked with sweat; and I know other guests had the same experience. For being concerned about the climate, people should have more control over individual room temperature. (fan option or cooler setting). this was the only negative remark for this property and to be honest, this is a trend in all of Europe Im finding.

Beautiful newly renovated hotel right on the lake with amazing views. Food was delicious, we loved the restaurant by the lake although that was only open on Monday (not Tues or Weds). Rooms were comfortable and spa is amazing as well. Breakfast was delicious - your selection of local breakfast items hot & cold, as well as chef making fresh eggs to order. Overall staff were friendly and would return!

A few small things - We couldn't find a bottle opener anywhere in our room and staff wouldn't allow us to borrow one (said they "didn't have enough"). There are wine glasses in the room and we brought a couple bottles to enjoy but no opener... so had to walk out to the restaurant to have them open our wine, wouldn't have minded but it was 10F degrees and icy. very strange! The shuttle is just to/from the ski lift and they won't take you anywhere else - so to get into Kitzbuhel town you have to take a taxi and that can really add up (and taxis in this area don't take card so you'll need euros). Just a note that if you'd like a late checkout they charge roughly 20 euros - not really a problem but I've never seen a hotel do that, feels a bit like you're being nickel & dimed.