The location was the best in the city , straight into the Zell am see river breakfast was great the reception was great 24/7 and they had good experience

The most annoying part of the whole stay was the cleaning maids of the rooms I was at the fifth floor and there were two maids that were just rude and disrespectful they would enter the room without even knocking at the door , and when they enter and see you naked at my case the don’t even ask for your permission 🤕😵‍💫😡 there is a time where the literally shouted at me for breaking a glass of water by mistake she was cursing and saying bad words , I think she was racist I don’t know , I don’t know even why they would put a 60 year old maid to clean a family room , such an annoying experience

We loved our room and the lake view balcony. The breakfast and dinner were both fabulous. You had some great staff, Maria @ the Front Desk, Lucien and Aura in the restaurant three of the nicest people I've ever met - they were so kind to us! They are a credit to your hotel! Plus your parking garage fit our SUV nicely.

Smoking on the balconies and public spaces. Having a lung issue since Covid - cigarette smoke makes me physically sick and hard to breathe. Plus you can't leave your balcony door open as the smell wafts into your room. We had a lovely table next to the lake and no one was smoking then a young girl plops down at the table next to ours and lights up - the smoke made me leave after just arriving so we enjoyed the outdoor bar area for 10 minutes.

The hotel views are amazing!!! its near everything, Breakfast was delicious too.

They took the dirty towels without bringing new ones, the room was still dirty after cleaning, and we found insects on the bed.

- location is phenomenal - staff are professional - nice parking for you car - the Elisabeth suite is incredible - the view for the balcony is great - room service is fast - looks classy and historic

- if by chance you are staying next to a room that has children be prepared to hear their annoying voices all the time - for some reason when I parked the car in the hotel’s garage the receptionist insisted on keeping the cars key in the reception which was odd - some facilities are not well maintained it’s to be expected from a very old hotel

Nice hotel and wonderful staff.

The cultulal differens from the croud of arabic guests made the stay less pleasant than we thought. Be aware.

Specious suite with nice balcony on the lake. The location is fantastic. The staff of the restaurant and the door men are so polite.

The reception could be nicer. only one elevator for the whole hotel. The restaurant should expand its menu (Breakfast for instance) to include Halal food taking in consideration the huge number of the Arab tourists. Finally, there is a feel once you enter the hotel that this is not a 4-star hotel, the corridors, the services, the decoration and other things. Also there are lots of hidden costs :\

Location to the town and ski lift excellent as well as superb views over the lake. A ski shuttle to the lifts ran every day from the hotel. The staff on reception and in the dinning room were exceptional. The breakfast and 5 course evening meals were excellent. The housekeeping staff kept our suite very clean and I was impressed that they reported a small issue with our shower door that was dealt with the same day. We enjoyed our stay.

I was a little disappointed that the second bedroom in our 2 bed suite was off the lounge and separated by a glass screen with no external window making it stuffy with limited privacy. There is a train line by the hotel so you can hear the trains if the windows are open however, we weren’t disturbed with windows closed.

Simply ...everything. The glorious room on the lake, the fabulous christmas decorations, the cosy but elegant interiors, the superb food, (bfast lunch and oh my god the dinner!!) the staff members: an army of professional hard working people! the breath taking views, the perfectly maintained and lovely corridors, the sofas, the decorations outside. Even the lifts had impeccable lights and information. And there was also a "daily mail" related to Zell and hotel activities for the day. Simply wow. Even though I have travelled alot and been to fabulous hotels ...the Grand Hotel at Zell am See has now shot up to FIRST place no doubt. Well done to all the team. Thankyou for filling my soul with joy.

I tried hard to find a defect but I just couldnt find. It is a pity that I had read some negative comments which made me hesitate in choosing this hotel. None of them were true. None.

The location was great, access to the town and right on the lake, views beautiful, dining outside with the views could not be more beautiful. Food was really good, staff brilliant, really good value for the effort put in by all the staff, from reception, dining to the bar. 5 star. Rooms large , clean and comfortable, lake view recommended.

There are two things that would need consideration, 1. Room decore, could be updated, a bit dated. Putting this to one side, the rooms are still comfortable, clean and spacious . 2. Would need to be made very clear to bookings that there is no air conditioning to rooms with lake views. With the high temperatures could be an issue for some people.

Unbeatable location right at the lake, the best in Zell am See. Staff very friendly. Breakfast included with a variety of options. Spa is also good, but a bit busy with kids. Bar on terrace also got the best view of the lake. Room is spacious

The cleaning lady opened the room with her key on my day of checkout, even before 11am checkout time. Was a bit awkward as I was not properly dressed yet to meet stranger. Anyhow, the reception should have informed the cleaning team if the room is ready for cleanup or not. Could have had better coordination across different departments.