Liked that Thomas connected on Whatsapp when we booked and gave us the directions. The rooms were nice and clean. Super clean bathrooms and a GREAT breakfast that we really liked. Location is superb if you want to visit the ever busy bazar and market place on Zell am See lake. 2 mins walk to restuarants and shops. 5 mins walk to the lake. Also they have a fan in the room to help you sleep well on those warm summer nights when its needed.

The parking. The hotel provides parking for a fee of 20 Euros but its a little uphill walk and away. Specially bothers when you leave things in the car and have to go pick them up later. You would rather like to explore other parking sites which are are a little closer. Secondly the beds are too soft so the matress curves when you sleep which results in a back pain the next morning. May be its time for the hotel to get some new matresses.

For our first visit to Zell am See we decided to stay at Heitzmann. The location is perfect - not far from the central train station. The staff was very helpful and forthcoming. Also liked the cleanliness - can only say thanks to cleaning personnel. We used the sauna in the basement. Also found it very clean and well-maintained.

The overall experience at the hotel was pleasant, with only one minor issue: the thin room doors. Unfortunately, this compromised the soundproofing of the rooms. We were frequently disturbed in the mornings by conversations of other guests in the hallway, and the noise of the cleaning personnel's carts was quite noticeable due to the doors' lack of sound insulation.

Couldn’t beat the location. Really helpful staff very kind and helpful when I mis booked the room to rectify the booking and add an extra bed at late notice. Spotlessly clean. Room comfortable and spacious enough for all four of us. Food was great we had half board and children’s option offered as main course every night

Room was quite hot (needed windows open) unable to temp control the room

Check-in service very - very good. Information on where to go was immediately shared. Thanks to this, we were able to enjoy a musical experience by the lake. Very good breakfast. Comfortable room.

The roof terrace bar had very loud music. There were no visitors there, and my companion and I did not stay there either. And the waiter at the bar didn't care about us either. Didn't even say hello or ask if we wanted anything.

What a great hotel. We were welcomed by friendly hosts, we were given all the information we needed on arrival. Room was lovely and comfortable, the hotel is situated in the centre of town, with a 30 second walk to get you to a main pedestrian area with bars and shops etc, 3-4 minute stroll from the hotel to the waterfront which has a short waterside walk to enjoy. There were many facilities which we didn’t have time to use but they looked fantastic, the rooftop bar give panoramic views of the lake over the rooftops and has a great vibe, the staff in the bar were also very welcoming and friendly, Breakfast was fabulous with a huge choice nd freshly made options should you wish, Staff were super. Highly recommended.

Car parking is around 100 meters from the property, this is due to the excellent central location and is worthwhile making the very short walk, there is also public parking around 2-3 minutes away in a very clean multi-story carpark. Don’t be put off by this as you can unload your car at the door and park up afterwards.

We got upgraded to the two timez hotel, which was stunning. The decor is modern and in keeping with the alpine vibe. Spacious, clean and good heating. Literally steps from the shops and a 4-5 min walk to the ski lift.

The bed and pillow weren’t the comfiest. The parking was a few minutes away.

Location was central, staff were friendly and polite, room and bathroom were clean and comfortable. Breakfast was excellent.

Warm night so had to leave window slightly ajar and a road outside with cars made it noisy- it was quiet with the window closed but became stuffy and we did not want to use the pedestal fan as that was noisy.

We went for one of the best rooms in the place, with jacuzzi bath & double juliette balcony. Bed was very comfortable. The staff were really generous to us in helping us get enough time to enjoy the rooftop bar at night, despite arriving quite close to closing time. Parking is at the Rathaus car park, but it's easiest if you go to hotel first to buy an entry ticket that afterward means free parking in the Rathaus garage. Breakfast was outstanding, possibly the best we had in our trip, in terms of food & atmosphere. We ate it in the quieter area next to the bar. Hotel location perfectly central & rooftop definitely worth a visit or two.

No negatives we can think of. Just understand that the parking ticket you get from the hotel should be inserted at the entrance barrier to enter the car park, so you don't do the normal thing of pressing the button to request a ticket at the entrance barrier. Maybe note the bathroom had a pane looking into the room, which was good but meant the bathroom light also came into the dark bedroom area at night, so could be disturbing in the middle of the night.

The hotel is in a very good location with view to the mountains and the lake. Very clean, great breakfast and the staff was so helpfull in trying to make our stay as comfortable as possible. We'll be sure to come here again on our next trip to Zell am See.

Very neat, cute little boutique hotel, with a very fresh look, with an enormous breakfast, that included everything.

The only thing i didnt like was the mattress has been worn down and it was very uncomfortable to sleep on, when laid down i sank in a lot in the mattress.