The hotel room setup was modern, bright and comfortable with friendly staff.

This is a hotel with modern, bright and comfortable setup but as a top notch (given the price) 5 star hotel we expect the attention to details. No shower gel and promised to supply next morning at 9am after phone request but nothing turned up. Cleaner did not fill up and clear the coffee machine from time to time and once set the do not disturb sign wrongly after cleaning such that subsequent services did not occurred.

We enjoyed our stay at the hotel. Special thanks to all the staff we encountered from reception, Conceirge and F&B. Purposely will not mention names so I don’t forget anyone. The room was big and spacious, food was yummy, pool was fantastic and overall was comfortable stay.

Location is a bit tough especially if you get caught in rush hour. We selected Grand King room for the advertised “whirlpool” tub however it was just a round tub without the whirlpool!

- Food was great - Staff was responsive and helpful - Comfortable beds and rooms - Nice views

- Not walkable from its location, you pretty much need a cab or car.

First of all, I've stayed in beautiful hotels all over the world, from New York to Paris, Rome, Warsaw and so on, but this hotel is special. I thought with my girlfriend about what could be optimized and we came to the conclusion that there is nothing. That's why I can only emphasize what stood out. For us, this included the attention to detail and the fact that our special wishes were fulfilled perfectly. The food is great for breakfast and dinner, nothing more needs to be said. The spa area is very nice, you are provided with everything. The rooms are kept perfectly clean and you are never disturbed. The staff is very nice, professional and can read your every wish. A recommendation through and through

There is nothing to criticize

Really attentive staff, very well managed spa facilities, beautiful rooms. If you don’t mind spending 30 minutes to 1 hour to get to the old city (they have a free shuttle but we did not use) this is a no brainier. But this is the best spot to wall down to Byder Aliyev Center which is an amazing building with an amazing selection of art, crafts and classic cars.

Traffic around the property is BAD on the weekdays. It’s gridlock as soon as you step out in a cab. Walking around is not easy either foot paths are not well made (too narrow) or maintained (pedestrian crossing bridge )

The hotel is gem, rooms are spacious, comfortable, decorated with style, taste and a good sense for what a traveller needs. Technology is state of the art. The bathrooms are outright spectacular. The kindness and professionalism of the staff lives up to the standards of a Ritz.

A horrible stench rose from the shower’s drain and infected the whole room. Such a room should never have been offered to a guest. That said, staff reacted promptly: I got offered a new room, no debate whatsoever.

We had an amazing experience at Ritz-Carlton Hotel Baku. The staff is incredibly friendly, and the service is top-notch. Zaur Nabiev from the night shift reception was extremely helpful during the time. He provided me tremendous assistances and have prompt responses to my questions, which ensures the 3-night stay for us were cozy and memorable. Thank you again, Zaur! The room was comfortable and spacious with an excellent view over the Zaha Hadid landmark. We enjoyed the huge bathroom and free standing bath. The toiletries provided in the bathroom smell delicious, as well as the common areas scent. The hotel amenities are fantastic, especially the Blind Tiger Bar and fitness center. The location is also convenient, with easy access to popular attractions and restaurants. I would highly recommend Ritz-Carlton Hotel Baku to anyone looking for a luxurious and enjoyable stay.

Actually and honestly, every single employee was very welcoming and open to suggestions and questions….. everything is 1M/10 . Laundry was so fast and i got it ironed as well . We got complemantry fruites and nuts , marshmallows for our kids . It was super clean, amazing view . The foooooooood the fooood is amazing and reasonable prices for a lexurry hotel . My kids loved their food a lot also they have cooking activity for kids ( big thanks to our amazing (cheif Vugar ) and ( anstasia ) the one that took care of us during our stay

Services are amazing The manager “Elena” was so amazing. She made our stay top notch. Without her, the stay was going to be excellent but instead of extraordinary. Big thanks to Elena

Location is a bit far from tourist center

A fantastic choice for a relaxing getaway! The Ritz Carlton Hotel is situated in a quiet area with easy access to nearby attractions. The beds were incredibly comfortable, and the breakfast spread was diverse and delicious. With charming, politeness , warm and kind staffs.

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