The hotel staff was very nice , the hotel itself is it a very good location providing access to all major attractions and conveyance near by. The rooms are clean and maintained.

The room size was a bit smaller than expected. There was hardly any space at one section between the bed and the table, this restricting luggage access to a part of room. But overall it's a good tradeoff for with the prime location and neatness of the room.

Super hotel in an ideal location for Covent Garden, the sites of Brussels and shopping!! Very convenient grocery shop a few metres away and lots of restaurant choices. Hotel is very clean, rooms are super well maintained even if halls could do with an update in a lighter colour! Staff are friendly and very helpful. Great spot for a 2-3 day visit to Brussels.

Access to the luggage room seems a bit arbitrary with guests having direct access and no check that guests are taking the correct bag! The ground floor restroom requires a room key to access which is a little inconvenient.

The location is very convenient - right next to metro, close to North station and meanwhile straight next to the old town. I was happy to see iron and ironing board in the room - that is a great advantage. Bed was comfortable, pillows were cosy. It was quiet, could barely hear when someone walked by down the hallway. The breakfast was of a very good value - besides the "standart" choices a good choice of seafood, wide variety of fruits and jams, you can get a freshly squeezed orange juice and even a piece of tasty Belgian dark chocolate for breakfast. Light-blocking curtains are a big plus as well.

In general there was nothing in particular to dislike, the only minor thing to mention that there were tears in the semi-transparent "daytime" curtains, but they didn't interfere with the functionality of the curtains.

We had a room on the 23rd floor. The room was not big but it was good for two days.

The bathroom was ok but the glass that served as protection in the bath when showering was not fixed to the bath. The water would seep under the glass during each shower and the bathroom floor would be totally soaked each time we took a shower. We were there to visit the Diamond League games and we asked the reception how we could get to the Van Damme stadium. She did not know of this stadium. Apparently we could have gone by metro. We ended up taking the car (which was fine)

Convenient location, just one stop from Brussels Airport and close to major public transport. It’s an easy walk to the city centre, with a supermarket right next door. The staff were friendly and attentive, making check-in and check-out smooth. The room was clean, spacious, and comfortable. The sauna was also a great addition to the amenities.

Since my last stay nearly a year ago, the property seems to have aged somewhat in the common areas and hallways. However, they appear to be actively working on updates and repairs.

The games area with pool table downstairs was great. There was often free snacks/little drinks at reception. It was about 10/15 minute walk from the main centre so good location whilst also being away from the hustle & bustle of the city centre. Staff friendly. Room cleaned daily.

The shower went EVERYWHERE no matter what you did. Had to use half our towels to soak up the water all over the floor. The room was a little small but manageable. The pillows weren’t the comfiest but also not awful.

Rooms facilities (bed, pillows, bathroom), cleanliness

Lifts too small (people standing in your face since there was no space… and we were 2!); too much convention type of hotel, a lot of people attending some at the same time and consequently, also a bit cold service from staff members, polite and all but, you know… distant. And also some tour you have to do from street level to rooms access it was a bit annoying. But for just 1 business night it may go (would have preferred cheaper but it’s busy season now there)

The location; it is a few minutes walk from Brussels North train station, can take you to the airport. There is a metro station and bus station right outside the hotel. There is a shopping mall across the street along with many restaurants. Good breakfast, clean and comfortable room, friendly and helpful staff, fitness centre.

Maybe put a mat in the tub so guests don't potentially slip when taking a shower. Have option to make tea in the room and provide face and body lotion with the toiletries.

The hotel's location is fantastic for business trips, offering easy access to essential destinations. The bar in the lobby provides a great space to relax or conduct informal meetings. Staff members are notably friendly and helpful, enhancing the overall experience. Additionally, being close to the metro makes travel around the city convenient.

The rooms, while adequate, don't provide the space expected for the price point, making them feel somewhat cramped. The bathrooms, in particular, are in need of a serious revamp to bring them up to modern standards and improve the comfort and aesthetics of the space.

Overall it is very good and comfortable hotel with established reputation. The room is good. The bed is very good. Very clean. Coffee and tea in the room makes very easy in the morning. The check-in and check-out is quick. The staff is professional, useful and friendly. Sauna an gym are great.

For a 4 star hotel, I was very surprised that the reception did not have a basic standard telephone charger. My booking was for two persons, but I received the gown and slippers for only one person. Overall I find the hotel overpriced.