Location is Excellent ... Staff are Great ... Breakfast and coffee is also Good

The Beds are not comfortable at all ... And the pillows are tough and with odd size and Shape ... It kicked out my allergy the next morning of what is used inside the case.

Clean , good location , delicious breakfast , great staff specially Luka and Hasan

everything is great

I had a wonderful time at the Swiss Hotel in Sarajevo, and I want to share my experience! Everything was truly top-notch. The staff was incredibly kind and professional, always ready to help and make the stay even more enjoyable. The SPA area amazed me. The atmosphere was relaxing, and the services were exceptional. Azra gave me a fantastic massage that completely rejuvenated me – I felt like a new person afterward. If you're looking for a place to fully relax and enjoy, I highly recommend the SPA center at the Swiss Hotel. All praise to the entire team!

The pillows in the bed were too soft for me.

I don’t have enough good things to say about the staff! Everyone from check-in to valet to breakfast to checkout was incredible. The room was beautiful, comfortable and welcoming and the bathroom was perfectly lit (for anyone who understands this is important) and the shower was 10/10. I loved the body soap smell and if using the hotel shampoo/condition isn’t your thing, the beautiful mall is right there with a store you can get all your necessities at. I come to Sarajevo often and will be staying here again. It has a high price tag, but the location alone would be worth it. The view from the room was 10/10. A true testament to the Accor brand.

We have been upgraded at check in to the huge suit with a bath in bedroom and perfect city view. We really appreciate it and out 5yo son enjoyed very much in the hotel, especially on the pool. Hotel is connected to the biggest shopping center in Sarajevo, which is very convenient. For any shopping or for child entertainment in the center playing area. Coffee, tea, drinks and snacks available in the room, plate of fruits and sweets was nice welcoming touch. Very good bed, pillows, all perfectly clean. Crazy good breakfast, but not so rich menu for lunch or dinner.

Dinner menu. What we ate was not so delicious, I would dare too say very poorly done compared to breakfast.

Location is convenient, there are tram and bus stops next to hotel. Mall in the same building with hotel. Old city in walk distance (around 30 minutes). Room is comfortable, big bed. Breakfast is not bad, but pastry not very fresh and all food is basic, nothing delicious, only fresh juice maybe and omelette(they can cook especially for you). Hotel has indoor swimming pool, it’s pleasant bonus.

The mattress was very hard, for me it was not comfortable. Breakfast usually started 6.30 but Saturday and Sunday 7.00. We came to Sarajevo for competition and 7.00 we already have to be in the hall, so it was too late for us.

No doubt the best hotel in Bosnia!

Especially Emina at the reception was great.

It was great stay in overall all. The location of the hotel is excpetional, simply in the heart of Sarajevo, you get to feel the life of the city every moment. The reception and the check-in process was great. The hotel facilities in overall are excellent including the room size and furniture, certainly I will come back

- The variety of breakfast could be improved, especially if someone staying relatively longer he would feel unsatisfactory. - The level of cleaning service/ room make-up is not meeting 5 star hotels standards elsewhere. - The type of pillows can be better. I hope this would be improved to make it a perfect stay in this beautiful.

Swissotel Sarajevo is undoubtedly among the best and newest hotels in Sarajevo, yet slightly inconsistent. It generally leaves a good impression with a tried-and-tested functional design. More importantly, it ensures guests feel commodious in the rooms and the conference centre. The entire hotel functions well and exudes a bit of prestige. Originality is another trait of the hotel, but the staff and service do not meet expectations related to the brand. Regardless, Swissotel Sarajevo is still a typical Swissotel at first glance: likeable, instantly recognisable and very Swiss. It would be a crime to overlook it, as it is among the leading hotels in the city. When visiting Sarajevo, staying at this hotel is a reliable choice. The spa, stretching across two floors, is intimate, innovative and above standard. That is due to the staff, overall quality and size, as it measures a roomy 2000 m2. We undoubtedly recommend visiting the spa after a long event day.

If you expect alcoholic drinks in the mini bar, restaurant or elsewhere in the hotel, you should find accommodation in another establishment. Nonetheless, halal food is a great choice in our opinion. Swiss hospitality is the trademark of Swissotel. But having such a motto raises the expectations of guests. The actual experience of each guest depends on the daily form of the staff. As we stayed at the hotel, we experienced everything from super-professional and kind staff members to an ambivalent receptionist at the check-in

Everything was beautiful. I loved the room big and spacious, bathroom, the mountain view from my room 811 and I loved the Resturant and the staff were very helpful and friendly.

I booked three rooms unfortunately they only gave me one mountain view 811, the other two 806 and 810 had very bad view, city view but being on the 8th they were overlooking the roof of the mall and the glass was dirty, it had rain stains. I suggest people should have the choice to choose between mountain view and city view, and be charged a bit more for mountain view.