The extra care Thayna, at the front desk and Vik , in the restaurant provided was beyond my expectations. I looked forward to seeing them everyday. Also, the chef that made the Mushroom Rigatoni/pasta dish at the restaurant during dinner did an excellent job and needs an award. I had it twice and thanked him both times. It was Fabulous.

The Valentines dinner at the Bar was disappointing due to having to share the Raclette which was barely enough for 1. Good flavor but overpriced for what we received. We ended up ordering room service of 2 burgers and fries, which were delicious. The Valentines day menu for the restaurant was not appealing at all which is why we selected the bar reservation. Our reservations were for 7pm for the dinner, however they were still setting up. The band was nice but we ended up leaving early to enjoy our room service instead.

Very friendly staff. Beautiful location and amazing view. Amazing breakfast. The place's decoration is off the charts. And the staff really is friendly and readily available for any demand. The spa is amazing! Great massage and great staff also. Would definitely be back.

The restaurant, bar and the poolside bar are a bit overpriced. It was by very far the most expensive drink I had during my trip. Also, for such a high end hotel, some minor details (crack in the room's bathroom mirror, for example) are note worthy. Details that wouldn't be a problem in simpler hotels, but that I find problematic in such a place.

Amazing, after a more recent choice to go a la carte they went back to their stunning buffer breakfast. I was quite annoyed by the chance in my previous stay so they upgraded me to a stunning room and got me fruit and a lovely card; they know how to do luxury; it is my favorite hotel in Rio and one of my favorite in the world; it is an oasis a resort in the heart of Rio. Just amazing

The property could benefit from a bit of renovation as many reviews say, but for me the charm of this place is so outstanding that minor details don’t matter

A lovely oasis of calm in the middle of Santa Teresa. The bedrooms are spacious and the beds are extremely comfortable, we had the best night sleep here. Our room had a small patio which overlooked a beautifully kept garden. The pool area and pool bar are very comfortable and great views of the city centre. Breakfast was included in the room right? It was à la cart which was different to all the other hotels we stayed in. There was fabulous choice and the waiting staff suggested trying things we had never had during our three weeks in Brazil. The staff are incredibly friendly and helpful and made you feel at home The location is excellent - just a couple of minutes walk to Largoa de Guimaraes with it’s restaurants, bars and the tram stop.

3pm is a late check-in time.

Fantastic romantic property on top of a hill with upscale amenities and great friendly service. Check-in was smooth and attentive to details (they had already asked the name of my travel companion ahead of time). The room was up some stairs (no elevator) but was magical, with big windows facing the city of Rio. The property itself is an urban oasis, with a lovely pool and top class restaurant. Breakfast was top notch also. It is a pricey property but worth it for a spurge. Nice welcome cookies, slippers, and personal photograph.

Pricey but worth it. Bathroom door didn't close fully. The shower is difficult to adjust to get the right temperature.

I loved the decor, the view is incredible, and the staff is lovely. I messed up my dates on a non-refundable booking and left, but they changed them free of charge for me. They also checked me into my room at 10 a.m., as it happened to be available.

Will be back when the weather is nicer to make the most of the outdoor facilities. It was very unfortunate that it rained my whole stay but the restaurant was cosy, and the veranda from my room was lovely for watching the garden in the rain.

Exceeded all expectations and the staff was amazing. Spacious and very stylish rooms, the best breakfast we've ever had in the hotel.

Expensive but worth it.

A group of uni friends and I spent three nights at this wonderful hotel. It is well located (if no traffic, very close to the airport and away from the overly touristic Copacabana). The setting is tranquil and zen, and nothing is too much trouble for the very attentive staff. There is a top-notch restaurant on site where breakfast, lunch and dinner are served over panoramic views. It happened to be my birthday on one of the days of my stay - Karolina, and the restaurant staff made it extra special with a handwritten card and some cake. Stayed in Room 29 - no complaints. Lovely views. Only slight concern is noise from the adjoining room can sometimes be heard. Thank you all, especially Karolina (hotel) and Victor Hugo (the restaurant) - You made my stay and my birthday extra special!

The historical significance, the modern and classical design, all the nature and spa.

Our room 21 was not as interesting as in the photo i.e., there wasn’t a bed canopy. The writing on the mirror didn’t feel like a feature of a 5-star hotel. The tv is very small for the distance from the bed, but at the same time, I don’t think a tv is necessary. I wish the jacuzzi had hot water.

The hotel is truly an urban refuge in a fascinating area of Rio. Staff are courteous, welcoming and accommodating. Rooms are comfortable. The restaurant is excellent and the facilities are of a high standard.

The bathroom area in our room was tired and needed a deep clean and renovation.