I want to give the biggest shout out to Best Western Cranbrook Hotel . My daughter’s birthday wish was to have her and a couple of friends sleep over at a hotel. They went above and beyond to make her 8 year old dreams come true. The gentleman that checked us in treated the girls like queens. He found out it was her birthday and gave her an upgrade to a penthouse suite. He also gave them candy and chips as “vip” guests. The joy was incredible for those little girls and it will be a core memory for her forever. I am so grateful. The room was beautiful, hotel clean, pool clean and fun and every person we ran into on staff was so kind. Cannot recommend enough! Thank you!!!

Nothing

The water slide in the pool area was great, the kind laundry ladies were so helpful and patient, there were rose bushes planted out front and someone obviously cares for them, the front desk staff were on point,

Might have been nice to have usb charger ports on the night stand, more garbage bins out front because the one was always full from people's paper bags and boxes (which could be recycled...)

Pool was nice, place was clean and comfortable.

Our room was on the ground floor and during the night there was a loud altercation with a few people and it disturbed our night. I think they have just one person at the front desk at any time because we waited ~30mins before checking in.

Only stayed one night on a road trip through. The one bedroom suite was spacious and having the kitchenette was nice to have. We were close to restaurants to order take out (east side marios) and the pool with slide was fun for our 11 year old. Beds were sufficiently comfortable and 2 bathrooms in the suite was nice to have as well

We were disappointed that there wasn't a hot tub at the pool. Breakfast was not included, however, the Caribbean food restaurant on site smelled delicious (we did not eat there though as it was outside our budget.)

The room was comfortable and the air conditioning worked well (important at the height of summer!) The location was convenient, being within walking distance of several restaurants.

At least a few Level 2 EV chargers would be. great benefit for patrons. The room wasn't cheap, so it would've been nice if breakfast was included.

Very central to most things, staff was very nice and welcoming

Next time I will request a room not right by all the amenities, the arcade machines weren't working and the pool did look like it could use a clean, needed maybe an extra garbage can by the mirror because if someone is in the bathroom you have to use the one by the beds.

The bed was extremely comfortable with excellent linens, and the room lighting was wonderful which I appreciate as so many hotel rooms are dimly lit. Either this hotel is newly built or recently renovated because everything is in great shape. The window actually opened wide so that you could get fresh air. The room was very clean and the staff were friendly.

We could have used a few more towels; most places in this price range are a bit more generous with the towels. The location of our room had traffic noise with the window open, but was okay with the window closed.

Had car trouble in Jasper. Unable to make it for July 19th reservation but got them to keep my reservation for other 2 nights. The staff managed to get us another night stay. The staff were all very helpful and friendly.

I found the bed and pillows a bit uncomfortable. Had to pay for the first night anyway. It was a legitimate reason but because we had booked through booking.com and not directly through the hotel. Paid for two rooms- one in Jasper and the reservation in Cranbrook on July 19th. Was an expensive evening.

We have stayed here in the past and would stay again. Staff is so friendly and helpful. Rooms are clean. It is a quiet hotel

We loved almost everything about the kitchenette suite. The size was wonderful for 5 people. 2 bedrooms and 2 bathrooms was so nice.

I'm very disappointed that my 17 year old daughter had to sleep on a broken pull out bed. I was really hoping the hotel would offer a discount when I brought this up. My young adults said the pool was really dirty and did not go in.