Breakfast was very good! The hotel staff was very helpful! In response to our request, a young man from Maintenance came up to help us move our many suitcases out to our car in the morning. I don't remember his name, but he was very friendly and gave us excellent service!

The restaurant at dinner was very noisy. There were lots of people, but some separation barriers or sound baffling to provide a quieter section would help to improve things for those of us who were looking for a quieter meal and didn't want to be at a loud party. (The bar was even noisier.)

It was beautifully decorated for Christmas. The room was really clean( l own a housecleaning business) l notice all the things that should be done, and they were, which l really appreciated. We were able to park our car there for our trip as the airport parking was full.

The only thing l didn't like was the pillows, they were really flat, and the sheets were pretty scratchy. Other than that, it was good.

Muffins and juices were offered by the staff following our diner in the restaurant. We explained that we would be checking out at 4 a.m. and wondered what sort of breakfast options would be available? It was very thoughtful to have received the takeaway box as we finished up our dinner. The restaurant manager provided this gesture. Thanks again.

As the room was booked online by my wife when we arrived the check-in staff would not accept my identification even though I explained the situation to her. My wife was required to physically appear at the check in location… inconvenient when tired.

This hotel is right beside the airport with a constant shuttle going back and forth. When the plane was delayed for over 2 hours, it was nice to have the shuttle and short jaunt to hotel. Front desk staff were accommodating and very friendly. Lobby is large and the front desk was able to find a work space for the next morning. Late check out was also great!

They were very acomodating .i booked this for my daughter and son in law who got married that day and we needed early check so the groom could dress up there and they gave us early check and also upgraded our room for free for the bride and groom as they were staying the night there .so thank you to their team for making all this happen

Friendly staff, quiet room, proximity to airport, on-demand shuttle service at all hours!

Hotel advertises an indoor pool with a water slide which was not accessible and a reason I chose this location. The pool was nice regardless but the kids were disappointed. Dinner at restaurant was okay but my poke bowl was advertised with rice and served without it. Waitress was clueless and eventually brought me a side order of rice. Not very customer service oriented to the point of hilarity. Otherwise good service by hotel staff generally.

Nice foyer and parking facilities outside. Really easy down the road to the airport location. Staff were friendly, very helpful storing our ski bags and larger suitcases (4 total!) Room was ready for us when we arrived before check in which was lucky but very nice! Don’t try the onsite restaurant but seemed busy when we looked in! Room was large and very clean

N/a

they provided bottled water in the room

the price for 1 night that we had to incur because of plane delays and no access to our rental car was high however it was convenient because of their shuttle and we walked back to the airport to pick up our rental cars. it's across the street a 10 min walk

This is our favourite place to stay when we come to Kelowna. Love everything. Proximity to airport, Kelowna and there are shops all around the hotel. Including both Tim Hortons and Starbucks.

There is construction happening and some rooms should definitely not be used to book people to stay. Pretty noisy in the morning due to construction.

Great airport hotel. Shuttle bus picked us up quickly. Check in very smooth. Room was spacious, very dark & quiet, bed was very comfortable everything we needed after travelling for 24 hours. Had excellent breakfast in restaurant. All staff were very friendly and helpful.

Nothing to dislike!