We didn't know breakfast was available! But we were happy with the room even tho we didn't need the wheelchair availability. It felt clean. It felt like it was operated by true Canadians, which we can't say for the other hotel stays weve had. Sorry. But truth is truth, even tho we aren't suppose to speak it. I would recommend this hotel. Thank you.

The doors in the hall banged loudly all evening! Thats the only negative thing I'd say.

Amazing staff that was very polite kind and helpful. Very well preserved and updated historical hotel. Loved that they had the opportunity to utilize the sister property with pool and other amenities. We did not use these however on this visit.

I realize it may seem trivial, but pillows were not great. I realize that I may be a bit of a pillow snob, but to be able to have a variety of both firm and very soft and more flat pillows (ie down) would have made for a much better sleeping experience. That truly was my only drawback.

It was nice not having to worry about room service arriving every day, except the day we chose for it to happen. The food vouchers for the sister hotel at Lakeside were a wonderful encouragement to eat there, which otherwise would not have happened

The television was nice and large but very poor for guests to see programme information on. No info button on remote to identify details. The parking could do with better organisation and removal of a permanent 'green bin' making access to the very limited parking space even more difficult

Large room with a sofa to sit on, which is not always the case. Also a small sitting out area for each room downstairs (but directly onto the car park) and a balcony upstairs. Plenty of parking spaces and an overflow one on the otherside of the railway line. The sister hotel about 10 minutes walk away has a good restaurant for evening meals and breakfasts. Liked the optional $10 voucher to use in the sister hotel's restaurant as a thanks for 'Green' usage: i.e. not having room service when we stayed.

Nothing. Other reviews mention the nearness to the railway, which it is. However we stayed for two nights in the room nearest to the crossing and only two trains each day went by and blew their horns - one about 22.30 the other around 08.00 - so no problem.

It was easy to find. All the rooms have a view of the lake. It is located right beside a mall.

Our original room was oddly located and very small. However, the front desk person did an upgrade with no problem. The second room was more comfortable but we could only take the trolley part way down the hallway because of some stairs to get to the room. This is just a weird peculiarity of this hotel.

Everything was very clean, the staff super friendly and it had a deep soaker tub, which we loved.

The bathroom is very small and as such could use a door that out-swings, instead of in-swings to create more space. The bed is nearing the end of its life and was a bit droopy. Still comfortable but could be better. The pool at the other hotel is too cold to swim in but the hot tub was the perfect temperature.

We enjoyed the ability to use the amenities at the other Prestige "Resort" including the swimming pool and the hot tub and restaurant. As well, our room had a view of the lake, which we weren't expecting. We also enjoyed the fridge and the microwave in the room.

The windows are really small so our view of the lake was restricted but the room was lovely, nevertheless.

The bed was very comfortable. The room was large and clean and the bathroom had shampoo, conditioner, and big, fluffy towels. The room was quiet overnight and the A/C worked well in the heat.

My husband and I were traveling on our bicycles and asked the front desk clerk if we could store our bikes since we had arrived early and wanted to walk around town without them. We were told "no". We had to find other storage elsewhere for our bikes. When asked if we could check in at 3:00 instead of 4:00, we were also told no. The front desk clerk was a bit abrupt with me.

The location was excellent, near supermarkets and the lakeside walk and 1 km from city centre. My room had a full kitchen which was very useful for a week’s stay, as well as a balcony. I also had access to the pool and workout room at the sister property, 850 m away. I would definitely stay here again.

It was ok. What I like best was the staff. They made up for property annoyances.

Parking on the property was quite difficult for me . Other guests helped me park the car. Budget room was quire cramped. (2nights) More expensive room was larger. (2nights) Train tracks were extremely close and trains went by with whistles at approximately 6am and 11pm. Hotel provided earplugs.Rooms were very clean and beds were great. Staff were courteous and friendly and helpful. Would go back there again.