Easy check in; nice staff; no issues. Room was perfect with an amazing view. The hotel was a stone's throw from the Victoria Distillery and several restaurants, all along the waterfront. Perfect location.

More signage in the parking garage would be helpful to indicate elevators and lobby - it was a bit hidden. And more warning or mirrors for blind corners as the car Entrance / Exit were shared, but not divided.

Beautiful hotel, very large and comfortable room. Had a nice deck overlooking the pier. The gentleman working the night shift was very helpful and pleasant.

Charge $10/day for parking. Brought the total bill to over $300/night. This seemed a little expensive, though as noted, the room was very comfortable. The only issue we had was the location. It is located in a very quiet area. We arrived at 1030 pm and there was nothing open nearby - no convenience stores or restaurants. Even the in-house pub had already stopped serving food for the night. We left again early the next morning, so cannot comment on the day time atmosphere.

Great location. Comfortable rooms.

Very disappointed w service in restaurant although the did was good. Took ages for anyone to acknowledge us, called over manager who was blase ‘ no one’s seen you yet?’ Got 2 dishes but 3rd never arrived before we had to go to catch our show at the theatre. We did not have breakfast with you in the morning. My friend said service bad last time she stayed too. So yes to the rooms and no to the restaurant in future. Pity as the food was good

The staff were wonderful, the location was perfection with all shopping, restaurants and ocean strolls being within walking distance and the view was impeccable. We will be happily returning for another stay.

We were not told that the parking was pay parking, we found out when we received our bill. That was a shame because we had friends close by where we could have parked for free. It's fine to charge just let the client know when you ask if they'd like to park at the hotel. We had trouble with our meal at he restaurant. They took our food to the wrong table and left us sitting for about 40 minutes without anything. We've had this unfortunate incident happen to us once before at another restaurant and they took one meal off the bill to apologize. Here we were charged full price anyway even with the long wait which was a little annoying. The food was not really worth waiting for but the lovely waitress was wonderful and did her best.

This was the second time this year that we visited Sidney and stayed at the Sidney Pier. The location can’t be beat, the staff were friendly and helpful and we love the hotel cafe. Our room had a wonderful view and was clean and well maintained. All around a lovely experience. Would highly recommend.

It was beautifully located, easy on the eye and understated, but comfortable. Great bed! And a balcony looking onto rhododendrons and the sea. Loved the attached cafe. Good coffee and food, plus a sunny patio to enjoy it on. Very restful all round.

Nothing to complain about. After a bad experience with a neighbouring hotel that left us without a room for the night, the staff (just about due to leave) went out of their way to help.

The hotel is in a great location on the pier, steps from Sidney’s small downtown area and about a ten minute drive to the ferry terminal. Our room was quiet, very comfortable and nicely furnished with a partial ocean view.

Since the hotel isn’t in an urban area, you’d expect parking to be included.

Breakfast not offered. The size of room with fabulous view was great 👍 appreciated the safety of underground garage. The most perfect location and yet so close to airport only few minutes drive. Sidney town is kept immaculate and interesting with unusual sculptures. Hanging baskets of flowers. The City need to be commended and Sidney Puer has to be the finest hotel.

Cannot fault anything!

The cleanliness was there, the staff was polite and professional, the location perfect and the view was beautiful. The flowers were lovely and the ocean called to us. We loved our stay. My son and I loved the location and we loved the town. it was an unexpected treat and a lovely part of our trip. Thank you. Remo and Patty

Would have loved a large pot of brewed coffee with cream in the morning!

Beautiful oceanside location, great access to the pier and walks along the water. Spacious, clean, quiet and well lit room, nice bathroom and toiletries. We had a very early ferry to catch, so we didn't have time to take advantage of the spa facilities.

When the shift changed at reception, communication was not good. I had let the front desk know that my fiancé would be arriving late after a meeting and that he didn't have a key. I gave them his name and what room number it was associated with. I was already asleep as we had a 5 AM wake-up but the night desk clerk had none of this information and didn't want to allow him access. The result was that when my fiancé was finally allowed to take the elevator, he had to knock on the door and wake me (and possibly other guests) to access the room.