This is our go-to place to stay when visiting family in the area. From check-in to check-out, we felt well cared for and appreciated as guests. Room well appointed and exceptionally clean. Breakfast in bright café included table service. On this stay we also opted to host family for dinner at The Locks, the inn's onsite restaurant, which also offered excellent service.

This 'could have been better' applies to most chain hotels and inns. While generous home-style breakfasts suit most, we prefer a options of lighter fare and a choice of smaller portions with an eye to healthy eating.

Breakfast was good as well as the service.

Every time I approached the reception desk, I had to wait until the reception employee either finished or temporarily paused their phone conversation. While I understand that handling phone inquiries is an important part of their job, guests who are physically present should be given 100% of the staff's attention. This ensures a better and more personal experience for those who have taken the time to visit in person

The room was really nice and the king size bed was very comfortable. The staff are very friendly and helpful when we asked for bedding for the sofa bed. The breakfast was really good but it would have been even better if it had come with bacon. The eggs were good and the home fries were delicious.

Was very disappointed that they ran out of bacon for our breakfast. What really made it worse was that the people at the table next to us got bacon with their breakfast and we ordered before them.

your Breakfast location was fine. the breakfast was not. sorry but that is the worst bacon i have had in 60 years. Dried out and almost burnt. it broke into powder in your mouth. sorry but mcdonalds and tim hortons make far better bacon.

at dinner there were 4 staff and virtually no customers . we were seated and left alone while the staff all chatted at the bar. i eventually was able to wave to get attention for a drink. the bedroom 101 for assisted seniors had a cold hard and dangerous tile floor.

Suite was spacious & comfortable for family with beautiful views of Stewart Park. Soap facilities on site were a real bonus!!

Pull out sofa in suite was very uncomfortable — mattress needs replacement! Wifi went out due to thunderstorm and it took property more than 12 hours to fix the issue on a weekday/ workday. Weekend staff at front desk did not seem as kind, cheerful or helpful as weekday staff — perhaps crabby due to having to work on a long weekend … customer service requires politeness and kindness; I suggest that these front desk workers find a different job if they cannot fulfill these basic requirements!

I was attending for family event close by. Hotel was perfect location, facilities, food, staff all were as I hoped. Ease of entrance, someone to help with bags would be only criticism. staff...nothing too much trouble.

Just someone to help with bags would have been great,.... I'm getting on and have bad back. I can manage of course but it's always great to have someone help..

It was a lovely surprise to have a real breakfast served hot to us with as much coffee as we liked. The room that breakfast was served in was lovely. We sat by the window and I saw a beaver swimming in the lake. So charming. I brought a friend with me who has limited mobility. It was great to have a place where she could do so much in one place, go to a fine restaurant, have a nice breakfast, go to the pool and hottub, and go over to the Mill and enjoy that too! We drove to a couple of places close by. I know that she immediately told her son and daughter-in-law to book a weekend there.

I am not sure if there was something in the ventilation but my friend found that she got congested sometimes. She wondered if there was something in the ventilation that was irritating. Otherwise, perfect.

Breakfast was very average, with no flexibility! I cannot eat eggs, so asked for an extra sausage instead - far too difficult!

Lack of flexibility regarding breakfast was really the only thing we did not like. We barely spent any time in the hotel as we were spending quality time with friends nearby.

Great central location with good on site parking. Spacious comfortable room, bathroom perhaps a bit tired but everything worked. Friendly and helpful staff. Nice pool area and lovely gardens. Breakfast was limited but good. Very good dinner in the “Locks” restaurant in the hotel - appears to be operated separately.

Bathrooms in need of a refresh.

The complimentary breakfast was great (both mornings). The pool was lovely. The hot tub was down a couple times when we went to use it, but the pool and steam room were nice. The changerooms were also clean. The room was great, large, and clean. The check in was nice - the person behind the counter was polite and helpful. Lots of food options around.