Staff, pool very good. Give a raise to the lady at the reception on the weekend. I was waiting for this moment. I had the opportunity to take a room with two queen and double queen rooms. I wrote to the hotel to let them know that I would celebrate my 5-year-old daughter's little birthday in the room and we would use the pool. Additionally, I required early entry and they helped me by paying a small amount. The room was spectacular, it exceeded my expectations, it was large, with 2 bathrooms and 3 televisions. It was impeccably clean, very spacious and cozy. From the moment I contacted all the staff, they were very helpful. During the week, Dayana assisted me and was very cordial. But the girl at the weekend (I don't remember her name) at the reception was incredible, she took care of us and helped us with everything, always at our commands, excellent. We were able to enjoy my daughter's 5th birthday and we will have incredible memories. We will definitely repeat ourselves. Breakfast was precise. The cozy pool and a good temperature. All staff are very knowledgeable in customer service. It is unfortunate to see the bad comments that people write, I think they are absurd, the hotel far exceeds expectations and the people who publish these things here are sincerely clowns or people who want to take advantage. I read redeñas and I must say that I was worried, but when I arrived I really realized that reality is superior to everything. The hotel should be 5 stars, I highly recommend it!! Congratulations and we will return!!

Nothing

The room we got was good for 3 people for a short stay. It had a kitchen space which was small but had all accessories needed. Bathroom was small but we found it clean and loaded with clean supplies, towels etc. It was not luxurious clean but acceptable for us. We bought our own toiletries since we don't use it from hotels so someone looking for good toiletries may be disappointed. Bed was comfortable for 2 people, bed sheets were clean and they provided us with extra sheets and pillows. I don't found couch very clean, we found some hair strands on it. We are not picky about small things so we used extra sheets and made it comfortable and clean for us. I loved the buffet breakfast. No halal options but good veg and cheese omelets, muffins, bagels, cereals to meet your needs. Staff were friendly and accommodated my needs that I asked for while booking this hotel. The cost provided free buffet breakfast, free parking, and quiet convenient location. What else you need!

Couch could be clean better. supply of good quality toiletries could be an added benefit within the cost provided.

"Great stay for our family of five! The two bedrooms and two bathrooms were perfect for our needs. The layout worked really well for our group. The parking situation was convenient and hassle-free. Overall, this was a comfortable accommodation that met our expectations."

"Unfortunately, there were several issues during our stay. The first floor felt unsafe and intimidating due to ongoing construction work. There was an unpleasant odor throughout the property which was quite bothersome. One of the toilets was broken, causing inconvenience for our family. These maintenance and construction problems significantly impacted our comfort and overall experience."

Undergoing Renovation so main floor and reception a little off temporarily. But we got a brand new clean and large suite and it was amazing w separate family room and kitchenette. Wasn’t expecting that as had booked regular room last min literally at midnight found online 3rd party website avail in area and it was one of the cheapest highest rated. And we were given better room than booked without asking. Would return. Very short stay. Just to sleep and breakfast. Breakfast had good variety. Would definitely return.

The suite is perfect for a family or friends traveling together with two bedrooms and two bathrooms. The kitchenette and sitting area makes it look like an apartment and it must be great for longer than a night stays. They offer breakfast to everybody.

In places the hotel needs things fixed asap- worn out and ripped area rug in the hallway, worn and dirty in spots couch and armchair. In the office next to the reception desk I could see an office chair that was so worn out- it seems 100 years old. They charge $5.00 for parking which is a small amount but it was not disclosed and there does not seem to be an issue with finding parking. I found charging a fee funny at least.

I found the suite to be extremely clean and the kitchenette was well-equipped for everything you would need to cook a meal. There was even a dishwasher! The hotel is very pet-friendly and they even have magnets to put on the door that indicate you have a pet inside for housekeeping staff, and a special designated dog walking zone marked on one of the exit doors. Outside there is a nice grassy area for pets to "do their business", and lots of sidewalks and grass to walk your dog with plenty of bins outside to dispose of pet waste. So nice to have a continental breakfast buffet included and it was VERY good! The dining area has lots of tables and the hotel was not very busy during our stay.

I found the $95 pet fee was high for our short stay, but that is a flat fee so would be better value if you are staying for a whole week. Still, it would have cost me that much to have my dog in a kennel for 2 days and he was much happier being with his people. The pool was a bit cold for our liking, and we were disappointed that there was no hot tub on the pool deck. Overall though, a very nice hotel.

The room was nice, separate room, from living room with sofa bed and kitchen. Nice area around hotel, park not far with playground, people jogging and a dog park. Included breakfast Nice courtyard with seating area and bbq could be. Used when the weather is nicer

The sofa bed (as sofa beds tend to be) was not super comfy. For the amount of reviews that raved about breakfast it was ok. Pancake making station wasn’t working The sausages were good, the eggs were ok, but kind of premade folded over omelette type things and I would have loved to have bacon, but only two hot breakfast item trays. The area for the food items was small and congested so always trying to find a place to stand where you were out of someone’s way while waiting for your toast.

You get a small app with everything needed including pans and glass storage boxes for the fridge. Washing and drying machines are available at any time on the ground floor. There’s a small gym and a pool. The breakfast is simple, but you have it and no need to worry about it in the morning.

We liked everything

Staff were very nice, the manager (possibly owner?) Dave was very nice and professional, he remembered my name during the entire stay which I thought was impressive since the hotel was full when we arrived. The room exceeded our expectations, we had a small kitchenette, 2 double beds and a pull out sofa bed for the kiddos. Very reasonably priced. Aprx. 20 minutes from the zoo and 30 minutes from downtown Toronto. Definitely recommend!

The pillows were too fluffy for my personal preference.

I was amazed at how nice the suites were and how completely stalked with everything you needed they had an amazing bbq area for guests to use and a beautiful outdoor seating area with a fire pit! Everything we needed to cook with (pots pans dishes etc.) was fully stalked it exceeded my expectations for sure! The staff were amazingly helpful and very polite and pleasant to deal with. Travelling with a large family (6 of us) is so difficult with trying to stay all together but usually having to rent two separate rooms this was SO much space for all 6 of us. It truly was a home away from home! We will absolutely be returning!