The front counter staff was great. Polite and helpful, the gentleman that checked us in was hilarious! The plug for our hot tub broke, but they were great with replacing it. We also had never been to Markham, and he gave us lots of awesome ideas for things to do right near the hotel.

The breakfast wasn’t anything special. Having to pay the same price to “upgrade” to bacon and eggs as if you just walked in off the street is not really an upgrade but more like a bait and swap. And the safe didn’t work in our room.

We loved how the property is well kept. We didn’t see any broken pipes or chipped paints. The Bathroom toiletries were very calming. We had one little problem though. The jacuzzi jets were not working but we made the best of it. Another suggestion that I would like to give is about the lobby couches They were too low for me to sit in. Seeing that I have a back issue and standing from a seated position can be difficult. Overall we enjoyed our stay at Monte Carlo and will most definitely recommend it to family and friends

Staff was very helpful. Breakfast was delicious though not too many options. Room service was excellent. Area was very quiet and safe but it's a chineese neighbourhood.

NA

The price was very much higher than expected. At the same time, checking in the hotel front desk. The front desk staff offered a few new people CAD 160.00 for the night. You were charged very high for me even though I booked in advance. The people had group 4 of them coming and inquiring about the price, for it is 160.00, and for me only a single person you were charged a very high CAD223.07. Just keep all the customers the same. Treat all the customers equally. My room had no Lotion, the lotion bottle I found was a used one, Sambhoo bottle was empty.

a very quite hotel cozy and very good costumer service, house keeping were grate too

the smell in my room was terrible there were something wrong like a smell of dirty socks the carpet need to be clean with shampoo, i told the front desk about this problem, I had to spry the room every day with my perfume

Clean rooms, friendly staff, no issues using their WiFi Toiletries available to the fullest. Enough and comfortable parking.

Their breakfast is tooooo cheap, no waffles, no pancakes unlike their competitors. I pray they can work on this. If I consider the complementary free breakfast, I will never come back to this hotel

The hotel is nice, neat and clean. We are happy to have stayed at this place, and will choose this in the future as well.

The breakfast did not meet our expectation, such as there was no scrambled eggs or omelet available, but they have whole boiled eggs. Bread, bagels and cereals, and there is nothing else to choose. That is the only concern.

There was a restaurant incorporated into the hotel which provided a continental breakfast; eggs, bacon, etc was $7 extra charge for each person per day or when you selected that. Location of hotel was in a good area of Markham , but it took an hour to reach downtown Toronto with horrific heavy traffic and traffic jams.

As stated above, if we were to return to the Toronto to specifically see the downtown sites, we would choose a hotel much closer to downtown.

Good breakfast.

The TV system does not have the most basic of all tools for the watcher, that is, the hourly listing of TV shows by channel, something available on all home TVs. It made watching TV at the MC extremely frustrating. I complained about it to the man who came up to assist me with it - though there was no solution; the hotel simply doesn't offer this - and he accused me of harassing him!

Comfortable bed, breakfast included in the price and sufficiently filling, proximity to the venue we needed to attend (Markham Pan Am Center) and lower price than alternative hotel options in the area

It was pretty good, so I have to look for something to complain about. A minor inconvenience was that breakfast had paid extras (like sausages) which would be great to have included as by the end of stay I was a little bit tired of hard boiled eggs