Very nice part of town. Room was very clean and staff was very accommodating

The opaque glass bathroom doors did not provide enough privacy since the bathroom was located in the middle of our room directly facing our beds with nothing to cover the glass

I enjoyed staying in this Hotel with my family very much. The size of the room was perfect, much bigger then normally you see in the Hotel of this caliber. The ambience was pretty, I like the water fountain and decor of the Lobby. It was easy access to the next door Cafe - enjoyed having breakfast there very much. Location was the best, we walked everywhere - to museums, shops, restaurants, everything in walking distance. The beds very very comfy, spacious , bathroom was very big and clean, a big closet was very helpful to keep the luggage away from your eyes, making room look neat and well- organized furniture with everything you would need.

It is hard to find anything to complain about , but just as a suggestion maybe, in the bathroom I would need a soap dish. And if someone used having a complimentary breakfast in Best Western Hotels, just be aware, it is not a complimentary.. But the food is excellent.

Although the hotel is not anything fancy a modern or new but the room was really clean the bed was comfortable . The big problem was there was no blackout curtain in the room and everyday I woke up at 5.30 because of that. This was first time ever I saw this in a hotel room and believe me I have been in many of them all over the world.the price also compare to the facilities little too expensive. The location is great and overall good experience.

No blackout curtain in the room!

Location was great. Staff was great. Room was clean, equipped with some amenities. Check-in and check-out were smooth. A good budget choice in an area of town where there are lots of hotels. I remember when yours opened in 1967 as the Sonesta. Quite fancy then, with a garden patio café.

I wish there had been another comfortable chair in the room, not just the desk chair. The in-room coffee and tea were terrible, especially the creamer! Yuck. I had trouble getting the TV to work (low battery in the remote). It's great that Best Western took it over, and they've obviously decided to go down-market. They've done a good job except for a few details.

The staff is absolutely marvelous. Everyone at the front desk, from Garo, and Elizabeth, to Samuel; all of them went one step further than they needed to, to make sure I had an absolutely amazing stay. They accommodated my requests for housekeeping even after hours, they also excitedly helped me with my Halloween costume in the middle of the night. I will definitely be staying here when I return next.

There was nothing not to like. Perhaps, if I must point something out, maybe the rooms could use bigger windows. I stayed on the 15th floor, and didn’t really get to appreciate the view because of the smaller windows. But that is entirely an architectural issue. The services and the staff are amazing.

The room and location of the hotel was perfect for a two-night stay. I attended an event at the Bell Centre and the walk back was a bit long, but that was due to construction cutting off Peel St. I was able to walk everywhere to shop, but the Metro stations are close by too.

I didn't pay extra for breakfast. My short trip was too busy for me to plan lunch and dinner ahead of time. But the hotel restaurant does offer room service, which I didn't take advantage of. Lots of nearby restaurants close early in the evenings, or weren't open at all on Saturday.

The front desk gentleman on the afternoon shift was most helpful answering our questions about the city. The housekeeping staff looked after all our needs during the stay. We felt like being at home while away from home. An exceptional experience for us.

When one is privileged to be looked after by people who take their responsibilities to heart, what is there not to like?

I love the staff they are all really nice. I love the bed and the pillows so comfortable. I love the location it’s so convenient and near the bus station. I loved my stay! Plus! They accommodated my request of higher floor. Thank you so much!

All is well, only that the coffee maker was a bit dirty I could not make the Tv work. But I didn’t need it much so it was fine.

Location, nice front desk staff

Either there is no appointed bell captain 🧑‍✈️ or didn’t come forward to help pulling our bags (as we both are seniors). Too strict on check out time. 2 extra hours price was 70 dollars (6 hours is understandable). Phone remained dysfunctional, Prepaid Breakfast option was not available, no water bottle in the room, no slippers, no swimming pool, paid movie channels are desirable

The Staff were super welcoming and helpful at all times. The Room was spacious and had all the amenities we needed. The Hotel location was super convenient for us as we attended the McGill Graduation of our son, visited the university campus, did some tourism in the downtown area, and last but not least, did shopping in the nearby shops, all at walking distance.