The room was very spacious, the view from our room was great, and the overall room was very good, the only thing is that lighting could be better since it only had lamps instead of light switches, which was not ok to have to go to every lamp everytime. Our reservation did not include breakfast, but they always have apples, coffee, tea and water in the lobby, so that was nice, and when we did required restaurante services the attention was good. If you need to be in downtown, this is a very good option, within walking distance of metro and many other places. Highly recommended.

It can be pricy for not including breakfast. Room service can be slow for food delivery. Elevators are slow and some need updating.

The wait staff in the OPUS was amazing, especially Ralph. Every morning he went above and beyond customer service to make sure our needs were met. He was a delightful, friendly and has an amazing smile that lights up the room. He's a keeper.

It wasn't the OMNI's fault, however, because of the F1 Canadian Grand Prix weekend, on Friday and Saturday nights, every Porsche, Maserati, Lamborghini plus owner drove up and down the street until 3a to keep the F1 teams and staff up, including me, not giving anyone a chance to get any rest. I guest this is what you get have to expect when your in the middle of all excitement. Well worth the lack of sleep. We will do it again in a heart beat.

Nice spacious room with a large comfy bed. We were on the 19th floor, it was nice and quiet. The staff were very helpful on arrival and when asking the concierge she was very helpful also. When entering and exiting the building the staff were always nice and polite. The bar looked nice, however we didn't go in whilst we stayed. Location was great for downtown and shops, also not far from the park area and the steps to the nice viewing area of the skyline. Bottled water was given free of charge by the front desk on arrival and if you requested one on the way past.

the greeting; the door person, the decor, feeling like we were special; friendliness of the staff; the room was a very good size room; loved the robe; was lovely to get a dessert in our room for our anniversary and the complimentary coupons for a drink

the breakfast took a while to get, yet it was maybe half full - my husband ordered bacon and eggs and toast, and he got his toast almost right away, which got cold by the time the food came. I didn't understand why he got his toast - should have come with the meal. the room/bathroom seemed a bit dated, but it was okay; temperature was warm - and it would have been nice to have the a/c colder

Location is amazing King bed is super comfortable as are the pillows Big room Super friendly staff Seemed to be sound proof because it was quiet at night and in the am

Pull away requested was supposed to be there for our daughter upon entering the room (they told us at check in that it was), called after entering to request it as it was not there, and it was still not there upon returning at 10:30pm. Staff was very apologetic and brought it about 30 mins later but it shouldn’t have happened like that especially on my birthday when it wasn’t something we wanted to deal with. Also they mentioned possible charges at checkout re mini bar but it was empty and unplugged unfortunately on a very hot day when we would have definitely purchased cold drinks. Lastly the toilet is very low which was odd.

Fantastique! Everything was terrific from the moment I arrived until I left. The fitness center is as good as any hotel's that I have stayed in and was essentially a small health club. The staff accommodated my need to practice French and switched to English the two times when I had to completely understand everything with no misinterpretation. I noticed that I had lost my luggage tag the night before leaving and the front desk gave me exact directions to a store a few hundred meters away and I learned the French words, un tag de valise, in the process.

Rooms look better in person than they do in photos. The room was spacious and bed was comfortable. Pillows were okay, not the best, not the worst. Service in the restaurants were okay, was not very impressed. However, the staff at the front desk and valet were great. If you bring a dog, there is not much greenery immediately around the hotel - it's about a 3-5 min walk to McGill campus where there is a large park. Hotel is downtown and close to St Catherine street where there is a lot of big stores/shopping malls. Close to Mt Royal - which is a nice little hike. About a 20-25 min walk to Old Montreal. Next time, I would opt to stay closer to Old Montreal as the vibe is a bit nicer.

Would be great if the pool was opened year round. The breakfast was okay - we had a complimentary breakfast so could not complain. But if it wasn't complimentary, I would opt to go elsewhere.

Spacious suite with plenty of room for the whole family. Staff was extremely helpful and friendly. Lovely views, nice location. Very comfortable beds. Excellent daily housekeeping services.

I was surprised there was no microwave in the room. I wish the restaurant and bar within the hotel included more food options and were a little cheaper. The parking situation was a little inconvenient (a long walk to the garage), but manageable, and probably as good as it gets for a downtown location. The bell hop services were excellent though.

Really friendly staff, clean room and lightning fast service. Spacious and very clean room. Blackout curtains did a fantastic job to beat jet lag. Heating worked very well and the room was quite warm. Really comfortable bed and pillows. Very spacious bathroom provided comfort and privacy.

Did not find any slippers in the room, but asked reception for two pairs and they were delivered within minutes. Disappointed that the outdoor pool no longer works - would have been fantastic to use it.

This was one of the best hotel stays we've ever had! The rooms were spacious, clean, well-appointed and beautiful. The hotel location was perfect for our attending a week long event at the Bell Centre within a 4 block walking distance. The staff throughout was very helpful and friendly. Breakfast options were plentiful and we highly recommend booking with a breakfast plan.

Everything went very well...no concerns. We had one issue within the room, I think just being forgetful, which was quickly rectified.