From the Manager Mr.Devan to the staffs and crews (reception, restaurant, service room,housekeeping and waterpark) they are all great, nice, and accommodating. They made my hubby's birthday a special one. The room is so nice, clean and comfy. The waterfront so fun that my kids loved the slides and the water effects. The foods are so delicious. I highly appreciate the efforts of Mr. Devan and the crew especially who organized for our room for also putting some decorations for my husband's bday.

The waiting time for the food in the restaurant. But what I observe the hotel so full of guests and the restaurant also full of many people. They serve us extra food and drinks while we are waiting that the kids enjoyed while also waiting for the food they ordered. The staff Ilakshi who served us in the restaurant did her very best to accommodate us and I thumbs up for her.

Good location that is walkable to many places. We had a room that overlooked the pool and I was worried that it might be too loud but it is actually pretty soundproof and the noise is nothing excessive.

It would be nice if they had water offered all day. We had to go to the restaurant in the mornings to fill up our bottles since they only have coffee out. The rooms are a big size, but there are now drawers to put away your clothes. They have a little cubby system attached to the closet for some storage, but i think that having a dresser in the room is better for storing clothes.

The staff were incredible! They could not possibly have been more accommodating. We asked to move rooms after checking in (to be closer to other family staying at the hotel) and they found us an adjoining room and allowed us to move at no extra charge. We also had left behind some items in the previous room which they brought to our new room for us. Fantastic customer service!

The water park is awesome for older kids but there is no shallow pool for little ones, only spray park equipment. They did have life jackets available for kids to use in the pool though!

Nearly everything. Amazingly friendly helpful staff, nice rooms, beautiful lobby. Clean. Super clean. Kiddo LOVED the Waterpark! Didn't try the restaurants as the menu didn't have anything that was enticing.

No ice machines....had to go to the restaurant and bother the staff anytime you wanted ice. It's wasn't a big deal, but a self serve option would have been nice. Parking lot is a nightmare if you have anything larger than a compact car, and even then because it's so cramped it's hard to get a round. Park in the North lot and save your sanity!

The Waterpark was a great feature for a pit stop on a family road trip. Although we did not end up using the room service feature, it was very nice to know it was an option. The beds were very comfortable!

We typically choose hotels that have breakfast on hand, this one did not. However the was a Tim Hortons next door so it was not a huge inconvenience. They also had coffee in the front lobby which was nice.

in general, it was a good experience. could have had more on what was happening around town. if staying more than one night should have more coffee,sugar and cream in the rooms. i went out and bought more. Also, local newspaper. would like to see that you can purchase the local paper.

no newspaper, more coffee,etc in the rooms for those that are staying longer than one night. and what the booking.com gave for a cost $790.00 turned out to be wrong. it ended up at $1,100.00,

The hotel was great and the staff very excited accommodating. The restaurant attached was amazing and should've been advertised more. All staff members (especially front desk & management) were extremely knowledgeable, helpful and accommodating. Very good job!

The wristband policy. I wish the guests could purchase day assessment to the pool as I have more than 5 people who wanted to visit us. My family live in Regina (the reason for our trip) and I have 7 nieces & nephews along with my parents, brothers and sisters. It would've been nice for all of us to have enjoyed the pool together but because of the 5 passes/room & no other way to gain a entry we weren't able to. I understand that counting people & keeping the capacity within legal requirements takes a little more attention, I don't think it'd be be that difficult to change your current policy. As a hoteliers myself in Kelowna, had we not been adapted our policies four our pool after the pandemic we'd have had many complaints. Just a suggestion.

Close to airport. Convenient to get around town. Walkable to Tim Hortons. Granddaughter loved water slide and pools.

Last night we stayed, people were running in hallway, screaming and yelling at 2AM. That is not okay. Front desk should have addressed this issue. We had rooms 106 and 107 so we were near front desk. They had to have heard them, and should have quickly done something.

Easy check in and check out. Needed a microwave in our room and brought one to us. Towels were provided at the pool. Great pool hours. And room service was great. Staff were kind and helpful. And allowed me a late check out so I was able to spend more time with my grandchildren.

The snack vendors in the hallway could be priced down. But not sure that it has much to do with the hotel.

Everyone had fun, the hotel staff were friendly and very nice to our kids.

Only 5 wrist bands for the water park per room, which wasn't enough for us. I booked a room for our daughter's birthday, which I told staff on the phone. Asked to store an ice cream cake and paid to have my daughters name displayed in the water feature.. no one bothered to mention the limit into the Waterpark. We came as a family of five and had guests coming.. Breakfast was expensive and subpar. Hashbrowns were unedible, mushy, and over spiced.