Located on the eastern end of Santiago, the hotel is in a decent enough area, easy to get to from the airport and easy to get into central Santiago by taxi. The facilities were clean and well-kept but it was certainly a rather dated property, although at this price point it's very good value for money. Breakfast was good - a buffet that was adequate and kept us full for the rest of the day. The neighbourhood wasn't particularly touristy - in fact it was quite local, food wasn't expensive but I wouldn't expect anything fancy.

As mentioned above, the property is definitely a bit dated and the rooms looked nothing like the photos. The room wasn't bad per se, but the expectation mismatch between the implied quality of the rooms from the photos and what we actually got was quite stark. That said, clean and well-maintained is all we needed so photos aside, it was good enough.

The location is good, you can walk to the city center in a few minutes. The neighborhood is quiet. The beds are very comfortable. The staff is friendly and the reception is manned 24 hours a day. There is hotel parking in an underground garage directly under the hotel, which is very convenient.

In the bathroom there was rust on the edges of various metals in the shower area. These parts should be cleaned thoroughly as soon as possible to remove the rust or be replaced entirely. The reception for the TV was not very good, many TV programs could not be received at all or the picture and sound quality was below average. Here too, please introduce a new TV reception system for the channels.

Room was clean and tidy. It was no problem to leave our luggage there for three days so that we could go to the Atacama dessert without handluggage. The staff was helpful.

The check-in took more than 30 minutes, the longest time, I have every waited. The guy at the reception type things in the computer and during that time did other things. This does not look polite and customer orientated. Breakfast at 8 am is too late for a capital city, the people take early flights or need to go to work. At least it was no problem to get breakfast boxes.

Excellent location- its not in one of the main tourist areas and I think that has made it far safer for me. I stayed here for a month and so whilst the breakfast became a bit repetitive it was very good. Staff are very helpful, small shop by reception is also very useful for buying water and snacks. Room was very spacious- feathers coming out of the sheets a bit annoying but comfortable bed and air conditioning and tv were good.

There seems to be some kind of local gym nearby which sometimes uses very loud music in the afternoon. Genuinely the only criticism I have.

staff, room size, bed, breakfast, location

each room should have a hot water warmer

The staff was very helpful and polite. The rates were great. The breakfast was more than adequate. The room was clean and comfortable. There are plenty of restaurants close by and easy access to the subway system. Highly recommended.

My only complaints are the ceiling in the shower was too short for me being 6'5" tall. The other is that the AC would only go to 16c. I prefer something cooler.

The location is actually great, very close to city center. The reason I didn't give max points is the street that is dirty and has many ruined buildings, even by Santiago standards, but that is honestly not the hotel's fault. It is also silent too, one can sleep with windows open. Also, cheap :) Staff is friendly too.

The location was okay. Room is clean. Breakfast is okay. Rate is affordable.

The staff Nicholas is the manager, he's barely speaks English... Luckily we met a lady name Diana that worked there. She speaks pretty good English. We got a lot of help from her including tour arrangements, she even packed our breakfast for the trip so we won't miss the meal. Thumbs up for her. She's a valuable employee there. Always willing to help! That makes our trip a lot better!

A conveniently located place in the downtown area and easily accessible. Room was adequate with comfortable beds and charging stations. Breakfast was available and with good spread,

No water heater or coffee maker in the room, no restaurant in the hotel, lighting inside the room was not adequate

Place was clean and well located (about a block away from a metro station). The staff was nice. The room was simple but comfortable and clean.

Breakfast is good but quite simple. During my 11-night stay, they didn't change the menu once.