Some Staff were perfunctorily polite but a few were genuinely kind especially when they heard we had all the money (US$550) in debit card withdrawn on 1st day in Santiago. (by uber driver who asked us to put physical card into his card reader & key pin. We have never used uber before and was not aware card should not be used when info was already registered on app. Location is safe neighbourhood. Room is in good condition. Breakfast was excellent

Room could definitely be better dusted

The hotel is located in a nice neighborhood (Providencia), sufficiently close to the metro station and to a mall (Costanera center), where you have plenty of food options as well as supermarkets and many stores. The staff is great and friendly. We appreciated the kindness of Cecilia, one of the hotel receptionists. The breakfast was verry good and included "English breakfast" hot food. My best advice is avoid hotels in Santiago City center: it is unsafe, it is not pretty after dark and usually more expensive.

Room amenities, such as shampoo and shower gel could be better but are enough. It would be better if you could open a window in your room, but the Air conditioning is good and enough to ventilate your room.

Breakfast had lots of choice. The staff looked after filling in and cleaning up continuously.

More lounge chairs around the pool.

Staff were super friendly and couldn't do more to help us. Our credit card declined when we tried to pay for our room (Halifax clarity card does not like Chile) and the guy at reception couldn't have been nicer about it. The room was lovely, they have an outside area with a pool which is nice. You get a welcome drink on the first day which was a nice touch. There is also free coffee, tea and water all day. The gym was basic but did the job. Great location, area felt safe, super close to Sky Costanero, which is in a massive shopping mall with a huge supermarket (if you are traveling on a budget and need to buy food like us!) Also fyi we have been travelling around south America for a while and have been struggling a bit with the food. There is an indian restaurant (Rishtedar) just two minutes down the road which did amazing curries with great veggie options- we would highly recommend.

Super recomendable

1. Best room cleaning ever! Everyday looks like fresh check-in. (Ola, pls reward housekeepers.) 2. Best location nearest the biggest Costanera Mall and metro subway. 3. Best elevators that are quick with short waiting period. 4. Best price for value as room was large. NOTE: I rarely write a review here. But Ola hotel is really worth your money. So go book here NOW!

None.

The most important asset of any hotel is the staff. They were so friendly and so kind and when we wanted to extend our stay, Ignacio and the manageress did everything they could to make space for us. The facilities are fantastic and the food was great, especially the huge availability of breakfast choices.

Absolutely nothing, one of the best hotels I’ve stayed at in a long time.

New and modern building with nice artistic accents. Super comfy beds, quiet rooms but vibrant salons. Good breakfast with okeish variety of items. Excellent staff and close to the malls and business district.

A little bit crowdy salons. Could make use of the external areas for breakfast.

The hotel was very clean and modern, and the location was excellent. The hot water had very good pressure.

When the shower was used, there was always some water slipping on the bathroom floor. It was impossible to avoid it. Also, if you want to pay the room in US dollars and avoid the 19% Chilean VAT, you can only do it by credit card or cash. You can't pay with a debit card in US dollars. I understand this is not the hotel's fault, as this is a standard payment issue in Chile, so it is actually the Government's or National Bank's fault.

The breakfast was excellent and very tasty! While we were eating breakfast, they cleaned our room in half an hour. I ordered food to the hotel and they let me know immediately that my food arrived. The staff was very kind and respectful.

Nothing, all was amazing!