The hotel is beautifully located on the shore with great views on the ocean. The building is well maintained, modern and seems prestigous. The staff was always smiling and obliging- starting from the porters and front desk staff to room maids and waiters. All these members of staff made our stay a nice and exceptional experience. At the check-in we were upgraded and were given a room with a ocean view. The room was spacious and very comfortable. Everything spotlessly clean. We also liked the breakfast with wide variety of good quality products. I strongly recommend Farewell bar - they make great coctails.

In common places (restaurants, corridors, lobby) the temperature was so low that it was unpleasant to stay there for longer. Although the breakfast was tasty there were no information on allergen contents - particularly important with pastries, desserts etc. In our shower hot water pressure was so low during the whole stay that it was impossible to take a hot shower. That should not take place in 5* hotel. Finally, the price. Although the hotel is very good, I am not sure it is worth what I paid.

One of my favorite hotels. Very good facilities and the stay is always comfortable and allows for a good rest. The sea view is beautiful. The food is delicious. The staff is very well trained and very friendly.

I consider that the price is very inflated on some drinks and foodstuffs. And although it is an excellent hotel, it corresponds more to a 4 star than a 5 star. The style lacks more joviality and modernity, it aims at a more old-fashioned audience. I have been several times and they have not updated the menu. There is a lack of more non-sea food options and more innovative sandwiches.

The room was beautiful, large and comfortable, overlooking the Pacific. It was wonderful to watch the sunset from the balcony and to hear the sound of the ocean at night. The bellboy who welcomed us to the hotel and showed us how to access the parking garage was very friendly and helpful and his grasp of English was so good he was able to detect that our accent was not American and was interested to know where we came from. (Scotland) The location on the seafront was perfect for walking along the promenade and seeing the life of the town. Breakfast was excellent and the view from the dining room was wonderful. We drove about an hour from the hotel to a beautiful deserted beach at Quintay.

We found everything during our stay was first class.

Location. Facilities. Interior. Rooms. Surroundings. Restaurant close to the hotel.

Taxi or Uber transportation cost is high because is far from Santiago. The hardware used for Breakfast needs improvement to keep food warm. The security personal outside the facilities need to balance showing guests they are safe but not too dry to feel unwelcome. The property looks dated from the outside it need fresh paint.

The rooms are spacious and have a great seaview. The staff is amazing, everyone is extremely friendly and polite. I think they made the whole experience so much nicer.

The neighbourhood around the Hotel is not that great. So if you want to go out the Hotel for a dinner or drinks, you have to Uber around. The facilities are a bit dated (for example, there are no plugs next to both sides of the bed to charge your phone) The food and drinks are ok, but for a 5 star, I would expect more. I guess that overall for the price I was expecting much more.

We stay here to join in the wedding party. This hotel's staff is always so nice and kind, and the room is enough large and comfortable. (In the winter, we often cannot enjoy the view from the room because of the weather. It happens...)

It was a pity that there was no makeup mirror. I had written in the comments that I was staying to attend a wedding when I made the reservation, so it would have been great if they had taken care of that.

The view from everywhere at the hotel is breathtaking. From the check in personal, valet service staff, waiters by the outdoors pool and deck area, the breakfast crew and the spa team all do an amazing job by going an extra mile to fulfill your needs.

The room furniture can be upgraded to modern to sync with the hotels appearance.

It was a great place to relax before our cruise. The terrace was perfect to sit and read our books enjoying some drinks and snacks. Bedroom was a good size with 2 comfortable armchairs. Nice bathroom with separate bath and walking shower. The staff were very friendly.

Small things. Service on the terrace is very slow and you have to download menus on your phone for all restaurants. Plus prices on the menus didn't match what we were charged.

Beautiful example of a Sheraton Hotel; stunning room and the views of the sunset were to die for! The ladies who welcomed us when we got there on the front desk were amazing, so polite, friendly and lovely. Hotel immaculate and rooms were large with great beds.

Location is fantastic, close to everywhere. The staff throughout the property the friendliest and best organised we have met in the 9 years we live in Chile. Sea view and facilities (they have it all: pool, sauna, kids areas - we haven’t used them but looked good). Buffet was excellent, everything fresh and tasty

The hotel rooms are quite aged. This is supposedly 5 star hotel, but for the decor I would give it 3-4. Same for the bathrooms.