The hotel is beautiful and amazing. The buffet was fantastic, the rooms were spacious and clean, and the location was perfect—close to everything. All the staff were great except for one employee, Awang713, who was extremely rude and had a terrible attitude. When trying to communicate with her, she acted busy on the computer and completely ignored any attempt to clarify things. She is definitely not suitable for a front desk or customer service position due to her rude behavior. Additionally, guests should carefully monitor their charges. The hotel deducted an amount different from what was agreed upon with Booking.com and refused to refund me approximately 6,000 CNY (around 3,000 AED).

The hotel is beautiful and amazing. The buffet was fantastic, the rooms were spacious and clean, and the location was perfect—close to everything. All the staff were great except for one employee, Awang713, who was extremely rude and had a terrible attitude. When trying to communicate with her, she acted busy on the computer and completely ignored any attempt to clarify things. She is definitely not suitable for a front desk or customer service position due to her rude behavior. Additionally, guests should carefully monitor their charges. The hotel deducted an amount different from what was agreed upon with Booking.com and refused to refund me approximately 6,000 CNY (around 3,000 AED).

I stayed in a room with a king size bed, very spacious, stylish and comfortable. The staff are very professional and helpful, the restaurant was fine. I was only there 2 days but enjoyed it's ambience. There are some food places and coffee shops nearby and a supermarket. If shopping is your thing you should visit Nanjing Rd which has malls, designer shops, food places, I guess it's Shanghai's Oxford street [London].

Nothing. If you are planning to go to The Bund to see the skyline, take a taxi as it's a long walk and obviously very confusing for a westerner. It's at the end of Nanjing Road. I don't mind getting lost in a strange place though lol. The taxi from Pudong Airport is an hour's journey as Shanghai is a megatropolis.

You can tell it’s a 5 star hotel - room was pretty spacious, good views, pretty convenient location near the metro and Shanghai train station.

The room and facilities are pretty dated. You can tell from the worn out beds, room design, room facilities etc. Surprised that they didn’t provide robes. Toothbrush and toothpaste only provided on request. They have a locker for deliveries located outside the hotel, which is not so convenient as other hotels use robots to deliver straight to rooms.

We stayed 5 nights at the hotel. We have stayed in the area before, & love the location. Our room was excellent, as was the Club Lounge. Breakfast was ok for 4 of the 5 mornings, but on the Sunday morning it was a shambles. They ran out of cups, bowls, knives & forks, bread & fruit. The western breakfast options - grilled tomatoes, hash browns, bacon, scrambled eggs were all stone cold. If we had only stayed one night we would have assumed this was the breakfast every day, but we know it wasn’t. We will stay again.

Breakfast - see above

Love this hotel, so clean, comfortable and rooms were spacious. We asked for two adjoining rooms so that we could be close to the kids yet they have their own space too. Shower facilities were great - the twin room had a big standing shower space while the king bedroom had the rainshower. Daily housekeeping was excellent and most thoughtful. We bumped into the friendly housekeeper one day and asked for more bottled water, and she took the initiative and provided us with sufficient bottled water in the next few days. Location was perfect as it is just 15-20 mins away by car from any major attraction. Easy to get to anywhere by Didi (like Grabcar) and never had difficulty getting a ride. Hotel breakfast was good too, widespread variety to cater to adults/ kids.

Nothing. It was a perfect stay.

Room was comfortable. Liked having a mini fridge, safe, electric kettle, bottled waters, fluffy towels, good number of hangars, hair dryer, and toiletries.

WiFi on the 16th floor didn’t work most of the time- wouldn’t stay connected regardless of web browser or websites visited. Ended up using a lot of my data because of this.

Provide the standard Marriott facilities and services. Have a peace of mind to book with Marriott in Shanghai. 1. Good location- Quiet and Convenient. 5 minutes walk to Hanzhong subway station with one stop from /to Shanghai railway station and two stops to the People’s Square where you can easily to access the walking street in Nanjing Road and get to The Bund. 2. New and Comfortable facilities- comfortable bed with fresh and clean bed sheets.Bath towels are not new but clean. 3. Provide the adequate services.

Only provide the very essential consumable items if you need,such as toothbrush/toothpaste. However, you can see the cutting cost without any waste which is totally understandable. It would be better If the hotel can provide a pair of single use slippers and a shower cup to guest if required. I didn’t ask the reception at check-in. When I realised that I needed, it was later night. With one night stay, I couldn’t be bothered.

Clean and nicely decorated. The staff are wonderful. They all seemed very nice, friendly and professional.

They charge extra for everything even after you’ve already paid a high rate for the room. Breakfast price is ridiculously high. Didn’t bother. Who needs a gigantic meal in the morning? What about all the great local food available the rest of the day? You can only eat so much. I’ve been at other nice hotels where laundry is free etc. This place charges even if you drink the Evian water.

Very clean room, helpful staff, good location close (10 min walk) to metro station

The hotel took a 3000 rmb deposit on arrival, which was more than my total 2 night stay and I had to wait a few weeks for the surplus refund. Understood it was their policy but in this case would have been better to let me settle the balance instead of paying extra for nothing.

The rooms were clean, the bed is very comfortable, the breakfast was delicious, and the staff was very kind and helpful in general. The hotel is like 2 minutes walk from a metro station, so all important parts of the city are easily accessible.

The windows cannot be opened so the air must be constantly circulated through AC. Sometimes I smelled cigarette smoke in my room and the air did not smell good in general. (The hotel is a non-smoking one but still.) One day at breakfast one of the staff members embarrassed me by calling after me out loud that I did not pay for my breakfast - well after I checked in with my card for breakfast and I was sitting there with a plate of food. Of course my room was with breakfast, but the apology was not so loud as calling me out in front of others. This was extremely unpolite and should not be allowed - why didn’t they check my card and room number thoroughly when I checked in for breakfast?!