Every member of the staff was very polite, professional, well prepared to answer questions. The room was very clean, tidy, and big considering it was a standard double room. The breakfast was amazing, lots of options to choose from. The roof of the hotel is accessible and you have such an amazing view of Zagreb, especially at night. Overall, everything one could expect from a 4 star-hotel.

Nothing comes to mind. Everything was really good. Maybe the location of the hotel was too far from the city centre, so if you plan to visit a lot, maybe search for something closer to the city centre. P.S. I didn't use the spa facilities so I really can't give a review of those aspects.

I've been coming to this hotel many times for last 16 years, since the opening. During all these years, level of service stayed on the same high level. Everything is clean, stuff very polite, food very nice.

Garage is still charged, and EV chargers belongs to Petrol which is very often not wotking properly, very often takes the money from your account randomly. Gym is basically consisted of 4 cardio devices squezed in 5m2 (one of them not wotking). Water in a swiming pool and jakuzi is murky and should be cleaner.

Hotel, garage, cleanliness, room, breakfast - perfect as usual.

Taxi from the hotel to the city center - ordered by the hotel - 10EUR. Acceptable. Back by official city taxi (guy with Skoda Octavia) - for the same route he charged us 30EUR!!!! Taxi meter practically hidden from passengers... According to him, the standard rate... BIG SHAME on the city of Zagreb for allowing such theft!!! And the hotel should warn guests (ordering a taxi) about such practices!!!!

Hotel is great, room and bathroom were big, well equiped. A lot of additional services available (like restaurant, bar, spa, parking...). Very good breakfast.

In the hotel garage there should be the posibility to charge the electric car (2 places). None of them worked. When we informed the reception about the problem (and then later also the person in garage) she said that this has nothing to do with the hotel. Nobody can (or will or were able to) help us, so we have to drive the car to another place.

Breakfast was good, room was clean, comfortable, disinfected. I also liked that there are 2 very fast elevators.  Spa was very nice, Finish Spa was under construction, but there were Bio and Steam spa. Pool was clean, lady in SPA was very polite and communicative. I am surely planning to come back again.

Only thing that is decreasing my expectation is Parking. I booked this Hotel because of a parking, but i could not find any free parking spot around a Hotel. I had to pay extra 7 euro per day, and parking spots were full also, i barely found a free parking spot in garage where i paid for. And parking is so small, luckily i came with small car. So only because of that my rate will be lower!

Comfortable hotel with very spacious, clean rooms, The design was probably modern at the time of opening or restyling but shows its age. Location is ok for doing business outside of the city.

A couple of bottles of water should be offered in the room. The spa was ok, but there's no fitness center nor a gym. Breakfast is just fine and could offer a wider assortment.

Ambiance and hotel energy is on top level. Staff is very polite and helpful. Room was clean, with all amenities and without outside noise. Very comfortable bed, easy to sleep on. Great breakfast and restaurant view. Excellent food!

Having a bathrobe in the room would be amazing and there is a lot of water spilled when showering as glass wall is not fixed.

Breakfast : was very good. The buffer was good and the waiters very friendly Room : room was also very good. Everything you want was in there Spa/Swimming pool : awesome roof top pool and jacuzzi. If it was winter, we would have spent more time there. Hotel itself seemed a bit dated, but very good hotel!

The location. We underestimated the distance from the city center. If you are on a city trip, you better take a hotel closer to the centrum.

‚Excellent host, perfect location, spacious room The host was quick to answer all questions and gave up great directions to get to the location.

Breakfast is excellent. The room size is perfect. Quiet and clean. Garage available and affordable. Restaurants (both) are excellent. The view from the upper floors is nice.

If you are a non-smoker, ask for a non-smoking room. The bathrooms could use a bit of updating, OR the price needs to be a bit lower, compared to other hotels I've visited.