The location and property is very nice. The pool area was great. Staff was very friendly and helpful

Service at the pool bar was REALLY slow to non existent. Also the bar tender staff was reduced at 4:00pm just when things started to get busy. Very strange

liked the view and nature

the service sometimes are not what is expected for example, the staff can be rude

It was a beautiful island right on the beach. The staff was very nice, kind, and helpful.

The room had a damp smell but the room was always clean.

I had a 45 m open water swim every day in the clearest most beautiful water. The fitness center, while somewhat vintage, was perfectly well equipped. Food was plentiful and easy if not quite spectacular.

Sometimes it seemed like lines were too long or there wasn't enough room for things like dining, etc. Honestly, for the price point, I thought this was expected and totally fine, though some of my friends had higher expectations.

The location was beautiful. The staff were the best people.

Room service can take a long time to answer 5 minutes sometimes. The food was lacking quality.

I loved the staff at the hotel. It was extremely kind, helpful, and entertaining. The staff at the reception was especially helpful (Charlie). The waiting staff at the beach grill was amazing where I had all my meals, even though the staff at other restaurants at the resort was also very kind and helpful. The beach was superb with turquoise waters, fine white sand, and kayaking, snorkeling, and paddle boarding available for free to guests. The food was a bit bland to my taste considering that it was in the Caribbean (would have preferred a bit spicy options) but perhaps they were catering more to Dutch tourists. The entertainment team was amazing, the energy of the young people that they put in to entertain guests is just great.

I stayed in the Royal Tower on the east side of the resort in the room that was facing Mambo beach. The room was very noisy especially on Sundays and Wednesdays until 3 AM when there are huge parties on Cabana and Mambo beach. If you stay in a room that faces Mambo beach, be ready to stay awake until 3 AM. Ask for a room that does not face Mambo beach if you want to sleep at night. Unfortunately, the hotel did not fulfill my ask to stay in a quiet room, so this is the only negative.

Everything was amazing! I still dont understand the people who complained a lot in other comments. The food was delicious, all staff was so kind and patient with us. We had all food and drinks that we want. The hotel offers crafts and safe tours!! We enjoyed the island and also the hotel. Thanks! I really recommended. The staffs speaks english and spanish and smile all the time. The asian food was good and thr italian was delicious.

N/A

Everything except the food was excellent 👍

I wish it would be bigger variety of food. Also there was no toster fo ther bread. And it was hard to separate melted peaces of cheese:))) Other than that, I love this place, and come back again ❤️

the food was great and the staff was attentive great and nice to work with

I didn’t like the part of them wanting us to go to another resort for a time share. when I come on vacation I’m not trying to buy into anything. just want to have a great time especially since it was my wedding anniversary

The facilities and the staff. The beach was amazing and the pool as well. Everybody was really friendly and worried about us.

When we arrived the front desk was really confused and they didn't know what to do, as we requested some flowers and champagne because it was out honeymoon they didn't accomplish with this.