The entire experience felt exclusive and luxurious. Staff were extremely accommodating and timely with all requests. The hotel app worked great. As guests of the Rif we had access to both The Rif and Mangrove Facilities although Mangrove guests did not have this access. There is a wide array of food for all diets and tastes.Vegan options are delicious and well thought out (not just shredded lettuce and cucumber haha). Food and drinks were available 24hrs via room service or at their multiple venues.

The Rif was advertised as Adults Only. That is not the case. There's no issue if its a family friendly location and I would still definitely return, however, it is worth noting for persons who do not want to be in that environment on their vacation.

The hotel is very nice, very clean and comfortable and with delicious food

I believe more entertainment options and additional staff are needed in this area. It also seems that some staff members aren't treating guests kindly.

The accommodation was perfect. The possibility to switch between to 2 Hotels was very convenience. We could've spend a relaxed day at The Rif but also enjoy the facilities of Mangrove.

None.

I was thoroughly impressed by the contemporary design of the hotel and room and the fact that it was fully equipped with all the amenities you need for a comfortable and enjoyable stay. It was indeed an all-inclusive experience. Everything you could possibly think about, the resort had it available for your comfort and convenience. My room was also very clean. I would say that the staff is doing a good job to maintain cleanliness throughout the resort. I also appreciated the fact that even though you are staying at the Rif, you also have access to the adjoining Corendon property to indulge in their facilities and activities. It's ideal because the Rif is the quieter side whilst Corendon is more active; so it was like having the best of both worlds depending on your mood. The Stay-App was also very efficient for making requests for room service and room cleaning, etc. However, making reservations on the app for the restaurants was a bit challenging. Making the reservations in-person worked out more effectively me. The food was really good at the Buffet with a wide variety of options to choose from. There was good flavour in the food and the use of quality ingredients in all food options available. My favorite overall restaurant was Cor & Don's BBQ Restaurant, especially at sunset. The ambiance and the food was top tier there! The staff was also very friendly at the restaurants and the bars. My favourite overall bar was Sunset Beach Bar, with the bartender, Carlos, making some of the best cocktails on the resort. I also really liked the freshly brewed teas at the Mondi Café. I visited there every day to get my fresh lemon and mint brew on mornings. Overall, I would say this resort truly met my expectations.

The beauty of this hotel and it's location the swim up room and food and drinks available all day all night and the coffee Cafe. There is so much about this hotel that I liked ❤️ Will defenetly return for a family vacation and make use of the Waterpark and all the many places and activities this hotel offers ❤️

Room service app did not work. Placed a dinner and breakfast order on the app that never came. Room did have enough place to hang your towel/robe in the bathroom and room. The closet in the room could be larger, to small for 2 person's, there is enough room for a larger Closet. Bathroom counter to small Mirror in the hallway turned out to be the best makeup spot, It would have been nice to have some sort of countertop there to place makeup Or lower the shelf on that wall, it's to high to place anything for a guest Did not like the look of the parking lot outside swimup room.

Food options were very good. There is a water park and activities every day in the Mangrove hotel to keep us entertained . There were several isolated nooks that we could have used just to relax away from the crowd. There were ample restaurants and parking not to mention the hotel location was great. Temu at the front desk was very helpful.

The problem we experienced was the fire alarm kept going off. The staff needed to communicate to the guests because it caused anxieties and frustration . Since we didn't know if it was a real fire we had to go outside each time.Then the power in the hotel went off a couple of times. The hotel was bit short staff when we checked in.

It’s really close to downtown. It’s always clean. The space is really comfortable

They were doing remodelations so having peace and quiet was impossible. Service was not good. The workers actually didn’t care if you were not happy with something on your room or if something wasn’t working. Room service didn’t exist. We asked for it 5 times and it never came

It was a great 3 days. Very clean, the front desk staff, was not so friendly especially the females unlike males were very helpful. Food was great as well as the bars. I would recommend this resort to anyone. I would return again. Thanks to all the friendly people from the guards to bell boys.

very good variety

there was some inconsistency with the stocking of some refreshments and removal of utensils daily ....I also was not happy that the room I stayed in did not have two double beds., instead you provided me with two twin beds....there was also no bath mat in place after showering

The food , the staff most were excellent the location

We were under the impression that it was the adults only side but there were many kids. I understand infants being on the adult side. I felt bad smoking around them and had to move a lot